Security Analyst

TELUS Digital; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

TELUS Digital in the Philippines is seeking a Fraud Risk and Compliance Specialist to support its operations by strengthening governance and fraud prevention controls. You will conduct investigations, monitor policy adherence, and perform data-driven analyses to identify risks and trends.

Responsibilities include coordinating with stakeholders, preparing incident reports, attending admin hearings, and contributing to process improvements to minimize fraud while ensuring compliance with

Qualifications

• Experience in fraud investigations and governance.
• Proficiency in data mining and analytical reporting.
• Experience with risk assessment and control processes.
• Strong documentation, incident reporting, and stakeholder communication.

Responsibilities

• Conduct fraud investigations to detect and prevent fraud or abuse.
• Monitor and report on business-critical risks as defined by clients.
• Coordinate investigations with relevant parties and present findings.
• Create incident reports and attend admin hearings as needed.
• Assist in process improvements to minimize fraud and strengthen controls.
• Perform regular risk assessments and monitor compliance with fraud policies.

Skills

Fraud investigations

Data mining

Risk assessment

Incident reporting

Job description

Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control.

• Conducts fraud investigations to detect and prevent fraud or abuse.
• Ensures information security policies and procedures as defined by the client are followed by the program.
• Ensures monitoring and reporting of business critical as defined by the clients
• PSA is a dedicated resource as stipulated in the Statement of Work. As a dedicated PSA, mastery of the account supported is important.
• Data mining and analysis - provides analysis based on raw data.
• Investigation - coordinates with different point persons, investigating software codes.
• Analysis presentation - discusses findings with the Account General Manager. May also do client presentations subject to Account General Manager's request.
• Spot check audit - continuously audits and monitors established policies and guidelines.
• Creation of incident report - files incident report on agreed violation of policy.
• Attend admin hearings - attends admin hearings as a resource person discussing the nature of the incident report and how it was established.
• Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.
• Recommendation - evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.
• Risk assessment of accounts - regular risk assessments for the account supported
• Continuous fraud awareness program - covers management and agent level. Includes monitoring for iWatch.
• Handles any possible fraud investigations as requested by the company or the clients and provides objective documented findings.
• Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead
• Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.
• Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.