On-Site | Fraud Specialist

Revolve; Malvar; On-site; PHP 300,000 - 540,000; Full time

Job summary

Revolve is seeking a Fraud Analyst to monitor and review ecommerce sales data daily, identify fraud patterns and credit card misuse, and collaborate with customer service to resolve issues promptly.

You will approve or cancel orders per guidelines, research using online tools, respond to chargebacks, and help implement system improvements while keeping up with evolving fraud trends. Attention to detail and the ability to multitask in a fast-paced environment are essential.

Qualifications

• 2 years work experience in E-commerce, electronic payment fraud, or risk operations.
• Knowledge of industry regulations and standards is preferred.
• Basic knowledge of Microsoft Word and Excel.

Responsibilities

• Monitor and review e-commerce incoming sales orders and accounts to identify any suspicious activity for potential fraud
• Approve or cancel sales orders in accordance with pre-established guidelines
• Conduct research utilizing online tools and searches
• Identify and investigate any trends and patterns of fraud or credit card misuse
• Keep up to date on new fraud trends
• Identify system improvements to prevent fraudulent activities
• Respond to customer chargebacks
• Perform administrative and clerical tasks upon request, such as filing, following up on email correspondence, and data entry
• Work across multiple payment processing platforms
• Work collaboratively with customer service to ensure customers' concerns are handled in a timely manner

Skills

Attention to detail

Multitasking

Fast decisions

Written communication

Critical thinking

Tools

Microsoft Word

Microsoft Excel

Job description

Main purpose of the position:

The Fraud analyst will be responsible for monitoring and reviewing E-Commerce sales data on a daily basis, identifying any trends and patterns of fraud and credit card misuse.

Position responsibilities and daily tasks:

• Monitorandreviewe-commerceincoming salesorders and accounts to identify any suspicious activity for potential fraud

• Approveorcancelsalesordersinaccordancewithpre-establishedguidelines

• Conduct research utilizing online tools and searches

• Identify andinvestigate any trends and patterns of fraud or credit card misuse

• Keep up to date on new fraud trends

• Identify system improvements to prevent fraudulent activities

• Respond to customer chargebacks

• Perform administrative and clerical tasks upon request, such as filing, following up on email correspondence, and data entry

• Work across multiple payment processing platforms

• Work collaboratively with customer service to ensure customers' concerns are handled in a timely manner

What does a candidate need to demonstrate to perform this job successfully:

• Highlyattentivetodetail

• Able to effectivelymultitaskinafast-pacedenvironmentwithaheavyworkload

• Process information quickly and come to conclusions quickly

• Possess excellent written communication skills

• Possess critical thinking and problem-solving skills

Minimum candidate qualifications (years of experience, education level, technical skills, software, etc):

• 2 years workexperiencein E-commerce,electronicpayment fraud,or risk operations

• Knowledge of industryregulations and standards is preferred

• Basic knowledge of Microsoft Word and Excel