Fraud Risk Systems Administrator

Maya; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maya in Manila seeks an L1 Fraud Operations Support to oversee Anti-Fraud platforms, ensure controls, and maintain reliable fraud monitoring and workflows.

Responsibilities include monitoring tools, reviewing logs and alerts, and coordinating with Technology for fixes and releases. Strong communication and basic SQL/Python skills are preferred for effective issue validation and stakeholder updates.

Qualifications

• Basic incident triage and ticket handling in an enterprise setting.
• Familiarity with production support concepts and service requests.
• Ability to review logs, job outputs, and scripts to support issue validation and coordination.
• Experience with cloud-based storage and data handling concepts preferred.

Responsibilities

• Oversee Anti-Fraud platforms, ensuring controls, workflows, access, and configurations align with requirements.
• Coordinate with Anti-Fraud Investigations teams for triage, assessment, routing, and resolution.
• Monitor tools and job runs, review alerts, and escalate anomalies affecting fraud detection.
• Collaborate with Technology on fixes, releases, and infrastructure changes impacting Anti-Fraud platforms.
• Support change management activities by validating requirements and coordinating stakeholders.
• Maintain documentation of configurations, procedures, changes, issues, and resolutions.
• Identify opportunities to improve platform administration and governance.

Skills

Fraud domain awareness

Clear communication

Fraud systems familiarity

SQL

Python

Data analysis

Jira

ServiceNow

Cloud storage

AI tooling awareness

Education

BS in CS/IT or related

Tools

Jira

ServiceNow

AWS S3

Job description

Maya in Manila seeks an L1 Fraud Operations Support to oversee Anti-Fraud platforms, ensure controls, and maintain reliable fraud monitoring and workflows.

Responsibilities include monitoring tools, reviewing logs and alerts, and coordinating with Technology for fixes and releases. Strong communication and basic SQL/Python skills are preferred for effective issue validation and stakeholder updates.