Fraud Operations Lead

MariBank Philippines, Inc.; Mandaluyong; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

MariBank Philippines, Inc. is seeking a Senior Fraud Operations Manager to lead Detection and Investigation teams and drive fraud prevention across debit card and digital banking services.

You will set KPIs, recruit and develop staff, ensure strict adherence to policies, and guide strategic initiatives to minimize risk while maintaining operational excellence. The role requires strong people management, excellent communication, and the ability to analyze complex processes to identify and resolve

Qualifications

• 7–10 years work experience in Fraud Management for Debit Card and Digital Banking or Internet Banking.
• 3–7 years of People Management experience.
• Strong People Management capability.
• Good time management skills to handle BAU and strategic projects.

Responsibilities

• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Design and implement fraud prevention strategies and processes necessary for minimizing risk of fraud.
• Set up Key Performance Indicators to ensure that the team’s productivity is measured accordingly.
• Recruit and train personnel to ensure an effective fraud operations unit.
• Ensure the team’s compliance with all laid down policies and procedures for operations

Skills

People Management

Time Management

Communication

Analytical Thinking

Education

Bachelor’s degree

Job description

• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Design and implement fraud prevention strategies and processes necessary for minimizing risk of fraud.
• Set up Key Performance Indicators to ensure that the team’s productivity is measured accordingly.
• Recruit and train personnel to ensure an effective fraud operations unit.
• Ensure the team’s compliance with all laid down policies and procedures for operations

Job Requirements

• Bachelor’s degree in any related courses
• 7 - 10 years work experience preferably in Fraud Management for Debit Card and Digital Banking or Internet Banking
• Must have 3 - 7 years of People Management experience
• Strong People Management capability
• Must have good time management skills to handle BAU and strategic projects
• With good communication and interpersonal skills
• Has the ability to analyze complex processes, identify problems, and propose effective solutions