Fraud Risk Analyst: Detect & Protect Payments

Relia Sourcing; Philippines; On-site; PHP 391,000 - 781,000; Full time

Job summary

Relia Sourcing is seeking a Risk and Fraud Analyst to identify, investigate, and mitigate fraudulent activities within a fast-paced BPO environment. You will monitor accounts, review transactions, and make risk-based decisions to protect the business and customers.

The ideal candidate has 1–2 years of fraud prevention or risk management experience, strong analytical skills, and proficient Excel usage. This role requires on-site work in a dynamic setting and rotating shifts.

Qualifications

• 1–2 years of fraud prevention, risk management, or related experience in financial services, banking, e-commerce, or BPO.
• Knowledge of fraud detection tools and risk assessment methodologies.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High attention to detail and ability to decide under pressure.
• Proficiency in Microsoft Excel and MS Office.
• Willingness to work rotating shifts, weekends, holidays, and on-site.

Responsibilities

• Monitor customer accounts and transactions to detect suspicious or fraudulent activities.
• Investigate fraud alerts, disputes, chargebacks, and high-risk transactions.
• Analyze customer behavior and transaction patterns to identify risks.
• Review documentation to verify customer identity.
• Make informed decisions to approve, decline, or escalate transactions.
• Document investigation findings and maintain case records.
• Escalate complex fraud cases to internal teams or clients.
• Ensure compliance with client guidelines, regulatory requirements, and policies.
• Collaborate with Customer Service, Compliance, and Operations to resolve issues.
• Recommend process improvements to strengthen detection and mitigation.
• Meet productivity, quality, accuracy, and SLA targets.
• Stay updated on emerging fraud trends and best practices.

Skills

Analytical skills

Attention to detail

Verbal and written communication

Decision making under pressure

Tools

Microsoft Excel

Job description

Relia Sourcing is seeking a Risk and Fraud Analyst to identify, investigate, and mitigate fraudulent activities within a fast-paced BPO environment. You will monitor accounts, review transactions, and make risk-based decisions to protect the business and customers.

The ideal candidate has 1–2 years of fraud prevention or risk management experience, strong analytical skills, and proficient Excel usage. This role requires on-site work in a dynamic setting and rotating shifts.