Fraud Operations Team Lead - Fraud Operations, MariBank

MariBank Philippines, Inc. (A Rural Bank); Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

MariBank Philippines, Inc. is seeking an experienced Fraud Investigation Team Lead to supervise agents conducting in-depth investigations on suspicious activities related to fraud. The role requires preparing reports and liaising with victims, law enforcement, and court officials.

Applicants should have a Bachelor's Degree and significant experience in fraud investigations, with a focus on managing junior staff. Ideal candidates will have a background in digital banking fraud management.

Qualifications

• 3-6 years experience in Fraud Investigations or Dispute and Chargeback.
• 2-4 years supervising or managing junior team members.
• Experience in Fraud Management for Digital Banking preferred.

Responsibilities

• Lead a team of agents on fraud investigations.
• Prepare fraud investigation reports.
• Liaise with victims and law enforcement on fraud cases.

Skills

Fraud Investigations

Dispute Management

Supervisory Skills

Time Management

Education

Bachelor's Degree

Job description

Job Description

• Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards.
• Prepare Fraud Investigation Reports.
• Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or criminal case is filed and testify on fraud cases in civil or criminal proceedings on behalf of the bank.
• Perform complex and deep dive analysis of dispute and other fraud related cases.
• Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

• Bachelor's Degree / 4-Year Course Graduate
• At least 3-6 years of work experience in Fraud Investigations or Dispute and Chargeback
• At least 2-4 years of work experience supervising or managing junior team members
• Preferably has experience in Fraud Management for Digital Banking or Internet Banking and Cards Disputes and Chargeback
• Must have good time management skills to handle BAU and strategic projects