Fraud Operations Agent - Fraud Operations, MariBank

MariBank Philippines, Inc. (A Rural Bank); Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A financial institution in the Philippines is seeking a skilled individual for a role in Fraud Operations. The position requires reviewing system alerts to identify unauthorized transactions, engaging with customers for transaction validity confirmation, and analyzing accounts to spot new fraud trends. Ideal candidates should possess a Bachelor’s degree and have 1-3 years of relevant experience, particularly with debit and credit card fraud or digital banking. Strong analytical, problem-solving, and communication skills are essential.

Qualifications

• 1-3 years experience in Fraud Operations/Fraud Management.
• Experience with Debit/Credit Card Fraud and Digital Banking preferred.
• Knowledge of current fraud trends and critical thinking.

Responsibilities

• Review system alerts and identify unauthorized transactions.
• Contact customers to confirm flagged transactions.
• Analyze accounts to identify fraud trends.
• Propose system improvements and collaborate with stakeholders.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in any related courses

Job description

Job Description

• Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
• Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
• Identify new and existing fraud trends by analyzing accounts and transaction patterns.
• Propose system improvements.
• Collaborate with stakeholders to drive process improvements.
• Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

• Bachelor’s degree in any related courses
• 1-3 years experience in Fraud Operations/Fraud Management
• Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
• With strong analytical and problem‑solving skills
• Must be critical thinker and knowledgeable on current fraud trends
• Resourceful, proactive, flexible and comfortable working in a fast‑paced environment
• With good communication and interpersonal skills