Lead of Fraud Operations - Operations, MariBank

MariBank Philippines, Inc. (A Rural Bank); Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

MariBank Philippines, Inc. (A Rural Bank) is seeking an experienced Fraud Operations Manager to oversee the Detection and Investigation teams. The successful candidate will be responsible for developing fraud prevention strategies, ensuring compliance with policies, and managing team productivity.

Candidates should possess a Bachelor's degree along with 7-10 years of experience, including a solid background in fraud management and people management skills.

Qualifications

• 7 - 10 years of work experience in relevant fields.
• Experience in Fraud Management for Debit Card and Digital Banking.
• 3 - 7 years of People Management experience.

Responsibilities

• Oversee operations of Detection and Investigation teams.
• Design and implement fraud prevention strategies.
• Set up Key Performance Indicators for productivity.

Skills

People Management

Time Management

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in related courses

Job description

Job Description

• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Design and implement fraud prevention strategies and processes necessary for minimizing risk of fraud.
• Set up Key Performance Indicators to ensure that the team’s productivity is measured accordingly.
• Recruit and train personnel to ensure an effective fraud operations unit.
• Ensure the team’s compliance with all laid down policies and procedures for operations.

Requirements

• Bachelor’s degree in any related courses
• 7 - 10 years work experience
• Preferably has experience in Fraud Management for Debit Card and Digital Banking or Internet Banking
• Must have 3 - 7 years of People Management experience
• Strong People Management capability
• Must have good time management skills to handle BAU and strategic projects
• With good communication and interpersonal skills
• Has the ability to analyze complex processes, identify problems, and propose effective solutions