NEW27BL - Fraud Specialist II - Consumer Recovery

JPMorganChase; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Specialist II in Fraud to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will build relationships, propose solutions, and work within a fast-paced call center to support customers in meaningful ways.

The role requires strong communication, empathy, and the ability to navigate multiple systems while following established procedures.

Qualifications

• Strong communication and information-gathering skills.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Able to adapt to different cultural contexts and fast-paced environments.
• Learn products quickly and seek feedback to improve performance.
• Proficient computer skills and problem-solving using technology.
• High school diploma or GED required.

Responsibilities

• Interprets needs and delivers insights through customer service.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of each customer interaction with empathy.

Skills

Customer service

Effective communication

Empathy and composure

Multitasking

Regulatory awareness

Problem solving

Learning ability

Computer literacy

Adaptability to culture

Education

High school diploma or GED

Tools

CRM systems

Job description

Job Description:

At JPMorganChase, youll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. Youll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing
• Preferred experience supporting more than one Line of Business.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.