Fraud Analyst Manager

Globe Telecom, Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

GCash is seeking a Transaction Fraud Team Lead to manage shift operations and oversee fraud alert handling and investigations. You will ensure timely updates to the Transaction Fraud Detection Head and Fraud Detection Center Head, and drive proactive reviews of monitoring parameters to minimize exposure.

The role requires strong analytical skills, experience with fraud systems, and the ability to collaborate with multiple business units to deliver timely, actionable reports and insights.

Qualifications

• Proficient in SQL (preferably GSQL).
• MS Office and G-Suite proficiency; strong online research skills.
• Experience shifting schedules and leading teams.
• Experience with Fraud Management System.
• Organized, detail-oriented, self-motivated in fast-paced, target-driven environments.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Comfortable working in shifts, including weekends/holidays and >8 hours/day.
• Knowledgeable about card fraud transactions.
• Preferably with e-commerce or fintech background.
• Experience in either B2B or B2C fraud or both.

Responsibilities

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift.
• Fraud alert handling and investigation.
• Escalations and SLAs are followed with updates to the Transaction Fraud Detection Head and Fraud Detection Center Head.
• Ensures fraud detection and analysis from monitoring parameters are conducted to minimize exposure.
• Proactively reviews and assesses fraud monitoring parameters and processes.
• Assesses performance of detection parameters, profiles, and processes; provides recommendations.
• Investigates fraud-related cases to provide root cause, revenue impact, and remediation guidance.
• Conducts research to identify new fraud techniques and trends.
• Analyzes and tests current and new products/services to identify fraud/revenue risks.
• Collaborates with business units across the organization.
• Delivers accurate, timely, actionable reports of fraud cases and detections.
• Acts as Subject Matter Expert for Transaction Fraud.

Skills

SQL (GSQL)

MS Office

G-Suite

Shift scheduling

Fraud Management System

Analytical thinking

Written communication

Verbal communication

Card fraud knowledge

E-commerce/fintech background

B2B/B2C fraud experience

Tools

Fraud Management System

Job description

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift
• Fraud alert handling and investigation
• Escalations and SLAs are followed particularly with updates provided to the Transaction Fraud Detection Head and Fraud Detection Center Head
• Ensures that Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure are done.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes
• Assess performance of detection parameters, profiles, and processes; then provide recommendations
• Investigate fraud related cases to be able to provide information on the root cause, revenue impact, and on how to address this.
• Conduct research and information gathering activities so as to identify new fraud techniques and new fraud trends.
• Analyze and test current and new products and services so as to be able to identify possible fraud and revenue risks, if any.
• Partner and collaborate with business and other operating units across the organization
• Deliver relevant, accurate, timely and actionable reports of fraud cases and detections
• Acts as Subject Matter Expert for Transaction Fraud

Qualifications

• Proficient in SQL (preferably GSQL).
• Knowledgeable in MS Office and G-Suite; techno-literate and has strong internet research skills.
• With experience in shifting schedule and handling of teams
• With experience in handling a Fraud Management System.
• Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
• With good analytical and problem solving skills.
• With good written and verbal communications skills
• Should be ok in working in shifts, including weekends and holidays.
• Should be ok in working for more than 8 hours a day, and may be requested to work even on non-scheduled days.
• Knowledgeable on card fraud transactions
• Preferably with an e-commerce or fintech background
• Preferably with experience in either B2B or B2C transactions fraud or both

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country

Working with a dynamic and highly collaborative team who want to change the game

A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’.

G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.