Fraud Analyst Lead

Globe Telecom, Inc.; Metro Manila; On-site; PHP 350,000 - 700,000; Full time

Job summary

GCash is seeking a fraud-focused professional to strengthen its proactive risk controls within the Technology & Operations team in the Philippines. You will monitor fraud detection parameters, conduct QA on detections, and analyze tool performance to drive improvements.

Your role involves investigating incidents, identifying root causes, and communicating findings to cross-functional partners for effective risk coverage and timely reporting.

Qualifications

• Experience in fraud detection, risk management, or data analysis (preferably in fintech, banking, or payments).
• Strong analytical, investigative, and problem-solving skills.
• Ability to work cross-functionally and communicate complex findings effectively.

Responsibilities

• Monitor and analyze fraud detection parameters and processes to ensure effective fraud control.
• Conduct regular quality assurance reviews on fraud detections and case handling.
• Evaluate the performance of detection tools, profiles, and processes; recommend improvements as needed.
• Investigate fraud incidents to determine root causes, assess financial impact, and propose corrective actions.
• Research and identify emerging fraud schemes, techniques, and trends.
• Analyze existing and new products or services to identify potential fraud and revenue risks.
• Collaborate with business and operational units to mitigate fraud risks and ensure proper risk coverage.
• Prepare and deliver timely, accurate, and actionable reports on fraud cases, detections, and trends.

Skills

Fraud detection

Data analysis

Analytical thinking

Cross-functional communication

Problem solving

Education

Bachelor's degree in IT/CS/related field

Tools

SQL

Excel

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who you’ll be working with:

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You’ll be responsible for the following:

• Monitor and analyze fraud detection parameters and processes to ensure effective fraud control.
• Conduct regular quality assurance reviews on fraud detections and case handling.
• Evaluate the performance of detection tools, profiles, and processes; recommend improvements as needed.
• Investigate fraud incidents to determine root causes, assess financial impact, and propose corrective actions.
• Research and identify emerging fraud schemes, techniques, and trends.
• Analyze existing and new products or services to identify potential fraud and revenue risks.
• Collaborate with business and operational units to mitigate fraud risks and ensure proper risk coverage.
• Prepare and deliver timely, accurate, and actionable reports on fraud cases, detections, and trends.

We’re looking for:

• Experience in fraud detection, risk management, or data analysis (preferably in fintech, banking, or payments).
• Strong analytical, investigative, and problem-solving skills.
• Ability to work cross-functionally and communicate complex findings effectively.
• Knowledge of fraud monitoring systems and processes is an advantage.

Okay with 24/7 Fraud Operations on rotating and shifting schedule

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country.
• Working with a dynamic and highly collaborative team who want to change the game.
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.
• Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.