Franchise Marketing Operations Coordinator

Bespoke Outsource Services; Philippines; Remote; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacation

Sick leave

Competitive salary

Financial assistance

13th-month pay

Company events

Job summary

Bespoke Outsource Services is seeking a Marketing Coordinator to support franchisee operations, marketing administration, and cross-team coordination in the Philippines. You will manage franchisee requests, maintain branch data, update listings, and track projects to ensure timely delivery.

You will work with marketing, development, and operations teams to keep records accurate across systems, follow up on outstanding tasks, and help execute marketing campaigns for multiple locations.

Qualifications

• 2–3 years' experience in marketing coordination, administration, operations support, or a similar role.
• Experience using project management or ticketing systems such as HubSpot, Monday.com, Asana, or similar platforms.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and strong focus on accuracy.
• Strong follow-up and stakeholder management skills.
• Ability to manage multiple tasks and competing priorities.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and cloud-based systems.
• Comfortable working with online listings, social media platforms, and digital systems.
• Proactive, responsive, and able to work independently.
• Experience supporting an overseas client, franchise network, or multi-location business is advantageous.

Responsibilities

• Manage and respond to franchisee requests through ticketing and project management systems.
• Provide marketing assets, templates, links, and other resources to franchisees.
• Coordinate website, phone number, social media, and online listing updates.
• Manage Google Business Profile verification, including documentation collection, submissions, and follow-ups.
• Maintain accurate business information across Google Business Profile, Apple Business Connect, Yelp, Bing Places, and other relevant platforms.
• Maintain listing, social media, access, and branch information across relevant systems.
• Keep project management and ticketing systems updated with tasks, deadlines, owners, and status.
• Coordinate marketing projects and campaigns, including following up with internal teams, franchisees, and vendors to ensure deadlines are met.
• Review marketing assets, links, and information for accuracy and completeness.
• Maintain tracking records for franchisee requests, listings, campaigns, compliance, and other marketing activities.
• Maintain required compliance documentation and follow up on outstanding or expired documents.
• Maintain branch records, including GST, FDD, launch dates, royalty credits, and other required information.
• Track launch fee payments and follow up on outstanding amounts.
• Maintain accurate franchise and branch information across company systems and correct discrepancies.
• Maintain records of website, social media, listing, and system access.
• Conduct regular follow-ups on missing reports, outstanding balances, and high-priority tasks, escalating issues when required.
• Assist with general marketing, administrative, reporting, and coordination tasks as required.

Skills

Marketing coordination

Administration

Operations support

HubSpot

Monday.com

Asana

Organisational skills

Communication

Detail oriented

Stakeholder mgmt

Tools

Microsoft Office

Google Workspace

Job description

Bespoke Outsource Services is seeking a Marketing Coordinator to support franchisee operations, marketing administration, and cross-team coordination in the Philippines. You will manage franchisee requests, maintain branch data, update listings, and track projects to ensure timely delivery.

You will work with marketing, development, and operations teams to keep records accurate across systems, follow up on outstanding tasks, and help execute marketing campaigns for multiple locations.