Franchise Manager

Sola Food OPC; Mandaluyong; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Pepa Wings is seeking a Franchise Manager to lead franchise operations, support franchisees, and drive compliance with brand standards. The role focuses on coaching, training, performance monitoring, and strong relationship management to help franchise owners maximize potential.

The ideal candidate will have 3–5 years in franchise/restaurant operations, experience in franchise support, and a solid understanding of food service.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, Entrepreneurship or related field.
• 3–5 years in franchise operations, restaurant operations, retail operations or multi-unit management.
• Experience in franchise support and operational auditing preferred.

Responsibilities

• Franchise Operations Management
• Franchisee Support and Relationship Management
• Training and Development
• Quality Assurance and Compliance
• New Store Opening Support
• Performance Management
• Reporting and Administration

Skills

Franchise operations

Store auditing

Food safety compliance

Training facilitation

Operational excellence

Relationship management

Coaching & mentoring

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree in business administration / related field

Job description

ABOUT PEPA WINGS

Pepa Wings is a proudly Filipino food brand committed to delivering bold flavors, innovative products, and exceptional customer experiences. As we continue to expand our franchise network, we are looking for passionate, driven, and talented professionals who want to grow with us.

Our people are at the heart of our success. We foster a culture of collaboration, entrepreneurship, accountability, and continuous learning. Whether you're helping develop new franchise opportunities, supporting existing franchisees, or leading strategic growth initiatives, your work will directly contribute to the future of the brand.

POSITION OVERVIEW

Franchise Manager

We are seeking a Franchise Manager who is committed to operational excellence and franchisee success. The Franchise Manager serves as the primary support partner of our franchisees, ensuring compliance with brand standards, facilitating training programs, monitoring business performance, and helping franchise owners maximize their potential. This role is ideal for individuals who enjoy coaching, problem-solving, relationship management, and helping businesses thrive.

Duties and Responsibilities

• Franchise Operations Management

• Franchisee Support and Relationship Management

• Training and Development

• Quality Assurance and Compliance

• New Store Opening Support

• Performance Management

• Reporting and Administration

Qualifications

Education

• Bachelor's Degree in Business Administration, Hospitality Management, Restaurant Management, Entrepreneurship, or related field.

Experience

• Minimum 3–5 years in franchise operations, restaurant operations, retail operations, or multi-unit management.

• Experience in franchise support and operational auditing preferred.

• Strong understanding of QSR and food service operations.

Technical Competencies

• Franchise Operations

• Store Auditing

• Food Safety Compliance

• Training Facilitation

• Operational Excellence

• Performance Analysis

• Reporting and Documentation

• Franchise Agreement Administration

Behavioral Competencies

• Coaching and Mentoring

• Conflict Resolution

• Relationship Management

• Attention to Detail

• Problem Solving

• Communication Skills

• Customer Focus

• Accountability

WHY JOIN PEPA WINGS?

At Pepa Wings, we believe that franchise success starts with strong support and meaningful partnerships. As Franchise Manager, you'll have the opportunity to work closely with franchise owners, help improve business performance, and contribute to building a sustainable and successful franchise network.

You will be part of a company that values innovation, teamwork, accountability, and continuous improvement while providing opportunities for professional growth and career advancement.

Join a team dedicated to helping franchisees succeed and creating exceptional experiences for our customers.

Why Build Your Career with Pepa Wings?

Be part of a fast-growing franchise organization

Work alongside passionate and entrepreneurial professionals

Opportunities for career growth and leadership development

Exposure to franchise development, business expansion, and multi-unit operations

Make a meaningful impact on the success of franchise partners

Help shape the future of an exciting Filipino food brand

If you're ready to grow your career while helping others grow their businesses, we'd love to hear from you.