Forward Deployed Engineer, AI Staff

MSPbots.ai; Philippines; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

MSPbots.ai is seeking a delivery-focused engineer to embed inside a client's operation and extract real processes to turn into actionable specs for AI-driven automation.

You will run discovery sessions to identify 1–3 processes worth automating, convert chaotic workflows into concrete specs, and build the agent on our harness with memory, subagents, and human-in-the-loop approvals. Remote-friendly with CST hours.

Qualifications

• 2+ years in MSP operations or 1+ year at MSPbots in a client-facing/delivery seat
• Able to read a ticket flow or collections process and identify pain points
• Can turn vague statements like ‘our dispatch is a mess’ into a concrete spec
• Has automated something before, even informally (script, workflow rule, bot)
• Comfortable on camera with skeptical clients and candid about automation readiness

Responsibilities

• Run discovery sessions to identify 1–3 processes worth automating
• Turn messy, undocumented processes into real specs
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals
• Wire the agent into the client’s data with tenant isolation
• Run shadow-review until client trusts it, then ship the runbook and train their team

Skills

MSP operations

Code-literate

Ambiguity tolerance

Automation

Client-facing

On-camera

Tools

Python

SQL

Job description

Most MSPs know their processes are a mess. They can't write a usable SOP, don't know which of their workflows would actually make a good AI agent, and won't self-serve their way to one.

That's where you come in.

You'll sit inside the client's operation, extract the real process from the chaos, and ship a working agent on our stack — in days, not months.

What you'll actually do:

• Run discovery sessions to find the 1–3 processes worth automating (and say no to the rest)
• Turn a messy, undocumented process into a real spec
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals
• Wire it into the client's real data, safely, with tenant isolation intact
• Run shadow-review until the client trusts it, then ship the runbook and train their team

Who we're looking for:

• 2+ years in MSP operations (or 1+ year at MSPbots in a client-facing/delivery seat) — you can read a ticket flow or collections process and know where the pain is
• Code-literate — you don't need to write Python from scratch, but you need to catch when AI-generated code or SQL is wrong even though it runs
• Comfortable with ambiguity — you can turn "our dispatch is a mess" into a spec without being handed a perfect ticket
• You've automated something yourself before, even informally — a script, a workflow rule, a bot
• Confident on camera with a skeptical client, including when the answer is "this isn't ready to automate"
• Willing to working between 8 AM - 5 PM CST