Automation Engineer: Ship AI Runbooks for MSPs

MSPbots.ai; Philippines; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

MSPbots.ai is seeking a delivery-focused engineer to embed inside a client's operation and extract real processes to turn into actionable specs for AI-driven automation.

You will run discovery sessions to identify 1–3 processes worth automating, convert chaotic workflows into concrete specs, and build the agent on our harness with memory, subagents, and human-in-the-loop approvals. Remote-friendly with CST hours.

Qualifications

• 2+ years in MSP operations or 1+ year at MSPbots in a client-facing/delivery seat
• Able to read a ticket flow or collections process and identify pain points
• Can turn vague statements like ‘our dispatch is a mess’ into a concrete spec
• Has automated something before, even informally (script, workflow rule, bot)
• Comfortable on camera with skeptical clients and candid about automation readiness

Responsibilities

• Run discovery sessions to identify 1–3 processes worth automating
• Turn messy, undocumented processes into real specs
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals
• Wire the agent into the client’s data with tenant isolation
• Run shadow-review until client trusts it, then ship the runbook and train their team

Skills

MSP operations

Code-literate

Ambiguity tolerance

Automation

Client-facing

On-camera

Tools

Python

SQL

Job description

MSPbots.ai is seeking a delivery-focused engineer to embed inside a client's operation and extract real processes to turn into actionable specs for AI-driven automation.

You will run discovery sessions to identify 1–3 processes worth automating, convert chaotic workflows into concrete specs, and build the agent on our harness with memory, subagents, and human-in-the-loop approvals. Remote-friendly with CST hours.