Senior Workforce Forecasting & Reporting Analyst

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Taguig; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Johnson & Johnson Philippines is seeking a Forecasting & Reporting Analyst for the Manila area. You own end-to-end delivery of reporting and forecasts, combining analytics, dashboard development, and light data engineering to automate recurring reports.

You will balance technical skills with business sense to produce reliable, auditable forecasts and actionable recommendations for stakeholders. This role requires strong SQL, BI tooling, and collaboration with cross-functional teams to improve

Qualifications

• 5+ years experience in Workforce Management, forecasting and scheduling.
• Detailed understanding of key systems impacting contact center operations.
• Very organized with strong attention to detail, highly self-motivated.
• Advance skills in forecasting and scheduling applications like Genesys Cloud, IEX, Aspect, Verint.
• 3+ years experience creating reports and dashboards to help aid reporting and insights.
• Demonstrated strong analytical skills with forecasting & scheduling ability.
• Ability to work well with a team.

Responsibilities

• Creation of Daily, Weekly, Monthly Forecasts for multiple sites / work groups.
• Creation/Adjustment of Schedules based on the forecasts created.
• Publishing of schedules, management of Time Off requests.
• Plotting and management of activities within the shift.
• Provide analysis, insight and recommendations for volume and performance impacting activities.
• Develop, maintain, and automate simple dashboards for internal use and scheduled reports that track KPIs related to demand, capacity, and schedule performance.
• Update, consolidate and publish forecast, staffing requirements and projected performance of GSCC.
• Give recommendations on how to improve the performance of the group.
• Meet with WFM Team/Stakeholders to discuss matters affecting the daily, weekly, monthly projections and performances.

Skills

SQL

BI tools

Scripting

Forecasting & Scheduling

Genesys Cloud

IEX

Aspect

Verint

Reports & Dashboards

Data Analytics

Tools

Genesys Cloud

IEX

Aspect

Verint

Job description

Johnson & Johnson Philippines is seeking a Forecasting & Reporting Analyst for the Manila area. You own end-to-end delivery of reporting and forecasts, combining analytics, dashboard development, and light data engineering to automate recurring reports.

You will balance technical skills with business sense to produce reliable, auditable forecasts and actionable recommendations for stakeholders. This role requires strong SQL, BI tooling, and collaboration with cross-functional teams to improve