Food Service Crew - SM Manila

Atarafood Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A food service company in Manila is looking for a staff member to provide excellent customer service in the selling area. Responsibilities include operating the POS system, managing inventory, and ensuring the cleanliness of the serving environment. You will also assist with delivering goods and cash management tasks. Ideal candidates should possess strong customer service skills and attention to detail. This is an essential role to maintain high service standards and operational efficiency.

Qualifications

• Pleasant and friendly demeanor with customers.
• Ability to operate cash register and handle financial transactions.
• Knowledge in inventory reporting and management.

Responsibilities

• Attract customers to the selling area with friendly service.
• Maintain cleanliness and orderliness of utensils and machines.
• Update inventory and prepare daily sales reports.
• Assist with delivery and ensure proper stock management.

Skills

Customer service skills

Inventory management skills

POS system operation

Cash handling

Attention to detail

Job description

Selling Area

• Rings the bell to attract customers.
• Be pleasant and friendly to customers.
• Always offers good customer service with pleasant greetings.
• Arranging cups that will be used in serving the ice cream.
• Always wear gloves, hairnet, and spit guard whenever in selling area.
• Never leave the area without any authorized personnel.

Display In Selling Area At Warehouse

• Ensures that signage is properly displayed and can easily be seen.
• Ensures that menu board is in an eye-catching position.
• Maintains the cleanliness and orderliness of utensils in the selling area and warehouse.
• Maintains the cleanliness of the machine inside and out.

Inventory

• Text the daily sales report to the area coordinator.
• Everyday update inventory report and monitor supplies.
• Keep equipment and utensils in good condition.
• Prepares report of the following:
• Left-over ice cream in the machine.
• Powder used on the day.
• Water used. Should order from water supplier at re-order point which is 4 gallons.
• Sales for the day.

Purchase Order (P.O.)

• When ordering, do not forget to text orders to the coordinator one day before the delivery date.
• Follow the delivery schedule.
• Ensures that stocks are regularly replenished in the right quantity and never run out of stock.

Delivery

• Assist the delivery at once when it arrives.
• Never let the delivery stay long in the dispatching area of the mall.
• Ensures the quantity of the goods delivered are correct and there are no damaged goods.
• Properly arrange the goods in the warehouse according to the first-in, first-out retrieval of goods.

Cash Management

• Operate point-of-sale (POS) systems accurately and efficiently.
• Process various payment methods including cash, credit/debit cards, and mobile payments.
• Accurately count and provide change to customers.
• Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions are accounted for and discrepancies are reported immediately.
• Maintain the security of cash and other financial assets within the register and store.
• Follow established procedures for cash drops and safe management.
• Handle refunds, voids, and discounts in accordance with company policy.
• Assist with daily cash reconciliation reports and prepare deposits as needed.