Food Server - Makati/Pasig/Taguig

Mary Grace Cafe; Makati; Presencial; PHP 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Distributed service charge

Company-paid HMO

24-Day Wellness Leaves

Career Growth and Trainings

Employee Perks & Discounts

Nurturing Work Culture

Descripción de la vacante

Mary Grace Foods, Inc is seeking a front-of-house associate to provide warm customer service in a casual dining setting in Makati. You will take orders, process payments, and ensure dishes meet Mary's standards while maintaining a welcoming, efficient dining experience.

Fresh graduates are welcome. You must be able to work shifts, including holidays and nights, and stand for long periods while communicating clearly with guests and teammates.

Formación

• Graduate with a bachelor's degree in Hotel & Restaurant Management or equivalent.
• Fresh graduates are welcome to apply.
• Good verbal and written communication skills.

Responsabilidades

• Respond to guest issues with a focus on satisfaction and minimal disruption.
• Enter orders into the POS system.
• Ensure food is presented and portioned according to standards.
• Handle payments, issue bills, and provide change as needed.
• Monitor dining area cleanliness and setup; address issues promptly.
• Assist in receiving deliveries and perform inventory checks.

Conocimientos

Verbal communication

Written communication

Customer service

Educación

Hotel & Restaurant Management degree

Descripción del empleo

About the role

Provides customer service and satisfaction while following Mary Grace Foods, Inc's service standards, building emotional connection and customer delight with every interaction. Understands and empathizes with customers' needs and concerns, ensuring they feel valued, and their requests are taken seriously.

Key responsibilities

• Quickly responds to any issues or complaints from guests with a focus on maintaining guest satisfaction and minimizing disruption to their dining experience
• Enters orders into the POS system according to standards
• Ensures that the food is presented attractively and meets Mary Grace Foods, Inc.'s standards before serving to guests
• Ensures that food portions and presentations are consistent with the restaurant's menu specifications and quality standards
• Deals with customer feedback based on standards
• Issues bills, accepts payments, and provides change accordingly
• Conducts routine inspections of the dining area, including tables and chairs, to ensure cleanliness and proper setup
• Addresses any issues with table settings, such as damaged or dirty items, promptly to maintain a high-quality dining experience
• Assists in receiving and inspecting deliveries to ensure quality and accuracy
• Conducts beginning and ending inventory count

About you

• Graduate of bachelor's degree in Hotel & Restaurant Management or equivalent / College level with at least 1 year of related experience in a casual dining full-service restaurant
• Fresh graduates are welcome to apply
• Has good verbal and written communications skills
• Amenable to work on a shifting schedule, with possible overtime work (including holidays, weekends, and night shift schedules)
• Amenable to walk and stand for long periods, as service demands, and carry heavy-weight materials
• Amenable to get exposed to cold/hot food preparation and food service environments
• Amenable to get exposed to food allergens

Benefits

• Distributed Service Charge on top of your salary
• Company-paid HMO
• 24-Day Wellness Leaves
• Career Growth and Trainings
• Employee Perks & Discounts
• Nurturing and Encouraging Work Culture