World Kitchens General Manager

Araneta City (ACI, Inc.); Quezon City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Araneta City (ACI, Inc.) in Metro Manila seeks an experienced operations leader to oversee the daily operations of a premium multi-kitchen dining concept, coordinating third-party tenants, scheduling, and floor oversight to deliver a safe, clean, engaging guest experience.

You will monitor sales, costs and operating metrics, manage budgets, and implement initiatives to drive revenue and profitability. The role also focuses on coaching staff and collaborating with marketing/leasing for events.

Qualifications

• Strong financial acumen with proven P&L management and cost control.
• Operational expertise in fine dining or multi-tenant food environments.
• Customer-focused with ability to drive satisfaction.
• Experience leading diverse teams, including hiring and coaching.
• Knowledge of food safety and sanitation standards.
• Excellent communication, problem solving and conflict-resolution skills.
• Able to work weekends and holidays as required.
• Bachelor’s degree in Business or Hospitality Management or equivalent.

Responsibilities

• Oversees daily operations of a premium multi-kitchen dining venue.
• Coordinate third-party tenants, staff scheduling, and shift management.
• Floor oversight to ensure safety, cleanliness, and guest experience.
• Monitor sales, costs, and operating metrics; manage budgets.
• Prepare operational and financial reports for management.
• Coach and develop team members; collaborate with marketing/leasing on promotions.
• Address guest concerns promptly and maintain high service standards.

Skills

Financial acumen

Operations management

Customer service

Team leadership

Communication skills

Problem solving

Flexibility

Food safety knowledge

Education

Bachelor’s degree in Business or Hospitality Management

Job description

This role oversees the daily operations of a high-end, multi-kitchen dining establishment, including third-party/tenant coordination, staff scheduling, shift management, and floor oversight to ensure a safe, clean, and engaging guest experience.

Monitors sales, costs, and operating metrics; manages budgets; and implements initiatives to drive revenue, control expenses, and optimize profitability.

Responsibilities include maintaining high standards of venue safety and sanitation, ensuring consistent service quality, and promptly resolving guest concerns. The role also involves managing and coaching team members, collaborating with marketing and leasing teams on promotions and events, and preparing regular operational and financial reports for management.

Qualifications

• Strong financial acumen with proven experience in P&L Management and cost control.
• Operational expertise in Fine Dining Operations and Inventory Control within food, hospitality, or retail environments.
• Customer-focused mindset with demonstrated skills in Customer Service and driving Customer Satisfaction.
• Experience leading and developing diverse teams, including hiring, training, and performance management.
• Knowledge of food safety, health, and sanitation standards applicable to food halls or similar establishments.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, as required by operational needs.
• Bachelor’s degree in Business, Hospitality Management, or a related field, or equivalent relevant experience.
• Previous experience in multi-tenant food, restaurant, or mall operations management is an advantage.