Food and Beverages Supervisor

Sweet Basil Food Trading Inc; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A popular Thai restaurant in Taguig is seeking a Restaurant Supervisor to lead daily operations and provide exceptional guest experiences. The successful candidate will manage service flows, train staff on brand culture, and ensure high standards of quality and cleanliness. The role demands strong leadership skills and a composed demeanor to maintain a welcoming atmosphere. Join a dedicated team committed to delivering warm Thai hospitality.

Qualifications

• At least 1–2 years supervisory experience in casual dining or similar restaurant setting.
• Strong leadership skills with a warm, guest-focused demeanor.
• Knowledge of POS systems, cash handling, and shift documentation.
• Ability to manage a fast-paced floor while maintaining a calm service style.
• Willingness to work weekends, holidays, and shifting schedules.

Responsibilities

• Supervise the dining floor to ensure quality service.
• Manage seating flow and table assignments.
• Check on guests to ensure satisfaction.
• Support staff during peak hours.
• Lead pre-shift briefings for service priorities.
• Train new employees on service style and etiquette.
• Ensure compliance with grooming and uniform standards.
• Assist with cashiering and end-of-day reconciliation.

Skills

Supervisory experience in restaurant

Leadership skills

Knowledge of POS systems

Cash handling

Guest-focused demeanor

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Restaurant Supervisor – Basil Thai Restaurant

The Restaurant Supervisor plays a key role in delivering Basil’s signature warm Thai hospitality and ensuring a smooth, well-orchestrated dining experience. This role supports the Restaurant Manager in leading daily operations, guiding the service team, maintaining quality and cleanliness, and ensuring guests feel genuinely cared for from arrival to departure.

Key Responsibilities Service & Guest Experience

• Supervise the dining floor to ensure gracious, attentive, and efficient service aligned with Basil’s hospitality standards.
• Manage seating flow, table assignments, and waiting lists to balance comfort and turnover.
• Check on guests throughout their meal, ensuring satisfaction and addressing any concerns with professionalism and genuine care.
• Support staff during peak hours by assisting with serving, bussing, or cashiering when needed.
• Lead pre-shift briefings to review menu specials, recommendations, best-selling dishes, and service priorities.
• Coach service staff on Thai-inspired hospitality—warm greetings, attentiveness, and respectful communication.
• Train and guide new employees on Basil’s service style, table etiquette, and brand culture.
• Ensure staff follow grooming and uniform guidelines that reflect Basil’s clean and polished aesthetic.

Coordination with Kitchen

• Communicate clearly with the kitchen regarding guest preferences, allergies, spice levels, and special requests.
• Monitor ticket times to maintain steady, timely service.
• Coordinate closely with the kitchen to resolve issues such as order delays or dish replacements.

Operations & Cash Handling

• Assist with cashiering, end-of-day reconciliation, and shift reports.
• Ensure proper use of the POS system, accurate order entry, and correct bill-out processes.
• Oversee opening and closing procedures to ensure the restaurant is clean, organized, and ready for service.
• Maintain cleanliness, orderliness, and ambiance in the dining room consistent with Basil’s atmosphere.
• Conduct checks on utensils, condiments, tableware, and service stations; coordinate replenishment as needed.
• Report any maintenance issues (lights, AC, fixtures, furniture) for timely action.

Quality & Brand Standards

• Ensure dishes are served according to Basil’s quality and presentation guidelines.
• Uphold food safety and sanitation protocols at all times.
• Maintain Basil’s brand standards in service delivery, guest interaction, and overall dining environment.

Qualifications

• At least 1–2 years supervisory experience in casual dining or similar restaurant setting.
• Strong leadership skills with a warm, composed, and guest-focused demeanor.
• Knowledge of POS systems, cash handling, and shift documentation.
• Ability to manage a fast-paced floor while maintaining Basil’s calm and welcoming service style.
• Willingness to work weekends, holidays, and shifting schedules.

Job Type: Full-time

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)

Working Location

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Sweet Basil Food Trading Inc

Company Sweet Basil Food Trading Inc

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