FOH Training & Service Excellence Leader

HRTx Inc.

Mandaluyong

On-site

PHP 900,000 - 1,300,000

Full time

8 days ago

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Job summary

HRTx Inc. seeks an experienced Front of the House Training Manager to lead development and execution of training programs across casual dining restaurant operations, delivering service excellence, operational consistency, and strong employee performance.

The ideal candidate will have 5+ years' managerial experience in restaurant training, FOH operations experience, and a proven ability to design engaging learning materials, coach leaders, and drive guest satisfaction.

Qualifications

Bachelor's degree required in Hotel & Restaurant Management or related field.
5+ years of managerial experience in restaurant training.
Experience in Front of the House (FOH) operations preferred.
Proven ability to design, facilitate, and evaluate training programs for restaurant operations.
Excellent leadership, coaching, facilitation, and presentation skills.
Strong communication and interpersonal skills with ability to influence stakeholders at all levels.
Willing to travel to restaurant branches as needed.

Responsibilities

Develop, implement, and continuously improve FOH training programs covering service standards, guest experience, restaurant operations, and company policies.
Lead onboarding, classroom training, and on-the-job coaching for restaurant managers, supervisors, and front-line FOH team members.
Ensure consistent implementation of service excellence standards and operational procedures across all restaurant branches.
Conduct regular store visits, training audits, and performance assessments to identify development opportunities and operational gaps.
Partner with Operations and HR teams to develop learning strategies that support business objectives and employee growth.
Design training materials, manuals, service guides, and competency assessment tools to strengthen learning effectiveness.
Monitor training effectiveness through performance metrics, customer satisfaction results, and operational KPIs.
Coach restaurant leaders in people management, coaching techniques, and talent development to build high-performing teams.
Lead initiatives that promote customer service excellence, employee engagement, and continuous learning across the organization.
Stay updated with industry trends and best practices to enhance restaurant training programs and guest service standards.