CPS Expense Expert

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Collaborative international team

Career development opportunities

Exposure to global processes

Job summary

ING Hubs Philippines is hiring a CPS Expense Expert to drive and support service delivery for expenses and vendor invoices. You will ensure processing accuracy, adherence to policy, and collaboration with Finance and HR across a global network.

The role emphasizes problem solving, analytical skills, and delivering high-quality service in a diverse team environment. Expect opportunities to impact operational performance and stakeholder satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to communicate effectively with stakeholders at all levels.
• Experience in a multinational or shared services environment is preferred.
• Customer-focused mindset and commitment to high-quality service.

Responsibilities

• Process company invoices and employee expense claims within contractual timelines and policy requirements.
• Review and approve expense reports, ensuring documentation is complete and compliant with policy.
• Partner with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Maintain operational controls and identify risks with mitigation opportunities.
• Support achievement of operational SLAs and performance targets.

Skills

Analytical skills

Problem solving

Stakeholder communication

Multinational environment

Customer-focused

Education

Bachelor's degree in Business Administration/Finance/Economics

Job description

CPS Expense Expert - Global Support (NL, BE, DE, APAC, AU, PH, PL)

Help Keep Things Moving Behind the Scenes At ING, we believe people should spend less time dealing with friction and more time focusing on what matters most.

As a CPS Expense Expert, you'll play an important role in ensuring employee expenses and vendor invoices are processed accurately, efficiently, and in line with company policies. If you enjoy working with numbers, solving problems, and delivering excellent service in a collaborative international environment, we'd love to hear from you.

Role Summary

As a CPS Expense Expert, you will be responsible for driving and supporting service delivery, operational health and process excellence of People Services Expenses team.

Expert-level Responsibilities

• a) Facilitate the management of service delivery of CPS Expenses team, supporting Global ING Business Partners for the relevant services in scope,
• b) Cover and deliver some of the complex tasks of the team as deemed necessary,
• c) Act as a first point of escalation for team’s BAU issues and help and/or guide the team towards its resolution,
• d) Perform quality assurance review or control checks for the processes covered by the team,
• e) Work with Senior Circle Lead towards Change execution,
• f) Ensure that reports and discussions related to BAU/service are delivered and competed,
• g) Oversee and manage various stakeholders,
• h) Provide support to Circle Lead on other aspects impacting BAU and/or team performance

Process Responsibilities

• Process company invoices and employee expense claims within contractual timelines and policy requirements. Perform reconciliation, validation, and payment submission activities for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.
• Partner closely with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.
• Support the achievement of operational service level agreements (SLAs) and performance targets.

About the Team

You will join a diverse and collaborative team that supports critical business operations across ING. Working in a global environment, you'll have the opportunity to interact with colleagues from different backgrounds while contributing to efficient and reliable financial processes.

Required Skills and Experience

• A bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• The ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working in a multinational or shared services environment.
• A customer-focused mindset and commitment to delivering high-quality service.
• Experience in a Shared Services or Technology industry environment is an advantage.

What We Offer

• A collaborative and international work environment.
• Opportunities to learn, grow, and develop your career.
• Exposure to global processes and stakeholders.
• A culture built on trust, respect, inclusion, and continuous improvement.
• The opportunity to help shape efficient experiences for colleagues across the organization.

Equal Opportunity Message Don't meet every single qualification? We encourage you to apply anyway. We value diverse experiences and perspectives, and you may be exactly who we're looking for.

About ING

ING Hubs Philippines is an international part of the ING organization delivering services to business units across the world for both Wholesale Banking and Retail Banking activities. Working at ING means being part of a diverse workforce where no challenge is the same. At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe sustainable progress is driven by people with the imagination and determination to create a better future for themselves and those around them. With more than 65,000 employees and operations in approximately 40 countries, ING offers countless opportunities to learn, grow, and make an impact. Join us and help shape the future of banking. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join?