First-Hire AI Platform Lead for Healthcare Ops

TEEM; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

TEEM is seeking a Platform Administrator to own Team Member Claude, serving ~1,000 active users in healthcare practices. You will monitor health, maintain projects and skills, and document how the system actually runs to reflect leadership decisions.

As the first person in this role, you will work with the product team on automation, translate requirements for developers, and keep Teem University training content up to date. A sharp eye for detail and a hands-on approach are essential.

Qualifications

• Technically literate enough to partner with developers and document automation clearly.
• Background in systems administration, project management, or platform administration.
• Customer-service instincts with the ability to correct issues directly.
• Attention to detail at volume across many accounts.
• Strong documentation habits and proactive communication.
• Comfortable being the first to tackle this function.

Responsibilities

• Own the platform day to day and monitor health for ~1,000 active users.
• Maintain projects and skills; implement light updates as needed.
• Collaborate with the product team on automation and specify requirements to developers.
• Keep configuration in sync with leadership decisions.
• Audit usage to ensure people act within their role scope.
• Enforce corrections directly when needed.
• Document the system as it runs and close gaps between docs and reality.
• Keep AI training content current in Teem University.

Skills

Systems administration

Project management

Platform administration

Documentation

Customer service

Education

Bachelor's degree in IT/CS (or equivalent)

Tools

Claude AI

Job description

TEEM is seeking a Platform Administrator to own Team Member Claude, serving ~1,000 active users in healthcare practices. You will monitor health, maintain projects and skills, and document how the system actually runs to reflect leadership decisions.

As the first person in this role, you will work with the product team on automation, translate requirements for developers, and keep Teem University training content up to date. A sharp eye for detail and a hands-on approach are essential.