FinTech Training & Quality Excellence Leader

Keka Technologies Private Limited; Hinoba-an; On-site; PHP 792,000 - 1,187,000; Full time

Job summary

Raise Financial Services is seeking an experienced leader to head Quality, Training, Process Excellence and Customer Experience for its B2B and omni-channel operations in Mumbai. You will drive training programs, capability-building, and partner enablement while raising service quality across client and partner touchpoints.

The role requires 5–10+ years in Quality, Training or Process Excellence within BFSI/Fintech, with Six Sigma Green Belt as a plus.

Qualifications

• Graduate/Postgraduate in Management, Finance, Commerce or a related discipline.
• 5–10+ years of experience across Quality, Customer Experience, Operations, Training or Process Excellence.
• Experience in BFSI, Broking, Fintech or Financial Services preferred.
• Experience working with B2B, partner-led or omni-channel businesses will be an advantage.
• Six Sigma certification, particularly Green Belt, would be an added advantage.
• Strong proficiency in MS Excel, PowerPoint, CRM and reporting tools.
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills

Responsibilities

• Lead Training & Capability Development across the organization and partners.
• Oversee B2B & Partner Enablement initiatives to improve service quality.
• Drive Quality & Customer Excellence across all touchpoints.
• Manage and mentor the Quality/Training team and coordinate with stakeholders.

Skills

Quality management

Customer experience

Operations

Training

Process excellence

Six Sigma

MS Excel

PowerPoint

CRM

Education

Graduate/Postgraduate in Management, Finance, Commerce or related discipline

Tools

CRM

Reporting tools

Job description

Raise Financial Services is seeking an experienced leader to head Quality, Training, Process Excellence and Customer Experience for its B2B and omni-channel operations in Mumbai. You will drive training programs, capability-building, and partner enablement while raising service quality across client and partner touchpoints.

The role requires 5–10+ years in Quality, Training or Process Excellence within BFSI/Fintech, with Six Sigma Green Belt as a plus.