FinTech Platform Support Specialist

Connext; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Life insurance

HMO Insurance

Night differential 25%

Annual salary increase

Great company culture

Perfect attendance bonus

Competitive compensation

Job summary

Connext is seeking a Client Support Specialist to support our clients in the United States from our team in Manila. The role focuses on technical and operational support for fintech platforms, managing daily inquiries, and ensuring high client service levels.

You will troubleshoot issues, guide clients on features, document activities, and collaborate with internal teams to resolve problems quickly. Strong English communication and 3+ years in client-facing tech support are essential.

Qualifications

• Minimum 3 years in client-facing technical support.
• Experience with CRM or ticketing systems.
• Experience providing technical support and troubleshooting for clients.
• Experience handling phone interactions with clients.
• Strong problem-solving and analytical skills.
• Clear English communication, both written and verbal.

Responsibilities

• Serve as primary contact for international clients and daily inquiries.
• Guide clients on platform features, functionality, and processes.
• Troubleshoot issues and escalate when needed.
• Prioritize requests by urgency and impact.
• Document client interactions and resolutions in CRM/ticketing system.
• Ensure client concerns are addressed promptly and professionally.
• Monitor platform performance and system activity.
• Coordinate with internal teams to resolve issues.
• Track bugs and system concerns through tickets or tools.
• Support testing and validation of new platform features.
• Identify recurring issues and opportunities to improve processes.
• Build strong client relationships through effective communication.
• Explain technical concepts clearly to non-technical clients.
• Collaborate with internal teams to resolve issues efficiently.
• Identify process improvements for better client experience.

Skills

CRM usage

Ticketing

Tech troubleshooting

Phone support

Data analysis

English fluency

Organizational skills

Problem-solving

Analytical skills

Cross-functional collab

Tools

CRM software

Ticketing system

Job description

Connext is seeking a Client Support Specialist to support our clients in the United States from our team in Manila. The role focuses on technical and operational support for fintech platforms, managing daily inquiries, and ensuring high client service levels.

You will troubleshoot issues, guide clients on features, document activities, and collaborate with internal teams to resolve problems quickly. Strong English communication and 3+ years in client-facing tech support are essential.