Client Tech Support Specialist (Financial Platforms)

Connext; Mandaluyong; On-site; PHP 400,000 - 620,000; Full time

Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

Night differential

Annual Increase

Job summary

Connext is a dedicated team of BPO experts serving world-class clients. We are seeking a Client Support Specialist to work with a US-based client and provide technical and operational support on financial technology platforms.

The role handles daily client inquiries, troubleshoots issues, and coordinates with internal teams to resolve problems while maintaining high-quality client service. Strong English communication and CRM/ticketing experience are required.

Qualifications

• 3+ years of experience in client-facing technical support or similar
• Experience using CRM or ticketing systems
• Experience providing technical support and troubleshooting for clients
• Experience handling phone interactions with clients
• Strong problem-solving and analytical skills with methodical issue investigation
• Excellent written and verbal English communication

Responsibilities

• Serve as primary contact for international clients and respond to platform inquiries
• Guide clients on platform features, functionality, and processes
• Troubleshoot client issues and identify solutions or escalation paths
• Prioritize and manage client requests based on urgency and impact
• Maintain accurate documentation of client interactions in CRM/ticketing system
• Monitor platform performance and system activity using monitoring tools
• Investigate system issues and collaborate with internal technical teams
• Track and document bugs and issues through appropriate ticketing tools
• Support testing and validation of new platform functionality
• Identify opportunities to improve processes and client support

Skills

Client-facing

Technical troubleshooting

English communication

Problem-solving

Organizational skills

Attention to detail

Data analysis & reporting

Prioritization

Cross-functional collaboration

Independent investigation

CRM systems experience

Phone/support experience

Tools

CRM software

Ticketing systems

Job description

Connext is a dedicated team of BPO experts serving world-class clients. We are seeking a Client Support Specialist to work with a US-based client and provide technical and operational support on financial technology platforms.

The role handles daily client inquiries, troubleshoots issues, and coordinates with internal teams to resolve problems while maintaining high-quality client service. Strong English communication and CRM/ticketing experience are required.