Fintech Payments Operations Specialist

Gotyme Ph; Philippines; In loco; PHP 360.000 - 540.000; Tempo pieno

Descrizione del lavoro

GoTyme Ph is seeking an Operations Associate in Quezon City, Philippines to own day‑to‑day payment operations, ensure accurate reconciliation, timely settlements, and swift issue resolution across payment rails.

Responsibilities include end‑of‑day settlement, ticket triage, partner coordination, and strict adherence to AML/CFT, data privacy, and regulatory rules. A collaborative, detail‑driven approach is required for ongoing process improvement.

Competenze

• Bachelor’s Degree in a related field.
• Experience in payment operations, fintech, banking, settlements, reconciliation, or similar.
• Familiarity with payment flows and local rails (InstaPay/PESONet) and/or card acquiring is a plus.
• Experience with ticketing tools (Jira, Zendesk), reconciliation tools, and core banking/ledger systems.
• Reconciliation and settlement experience.
• Strong customer relations and interpersonal skills.
• Willingness to work on weekends and holidays as needed.
• Attention to detail and analytical thinking.

Mansioni

• Perform accurate daily reconciliations of assigned products and payment rails; investigate and clear breaks within SLA.
• Execute end‑of‑day settlement, funding, and exception handling; prepare and file daily/periodic settlement and variance reports.
• Maintain audit‑ready documentation (supporting files, checklists, approvals).
• Monitor, triage, and process all tickets/concerns assigned to Payment Operations within defined SLAs.
• Perform initial diagnosis, resolution, and timely stakeholder updates; elevate complex issues when needed.
• Run post‑incident reviews and track corrective/preventive actions.
• Track partner performance against SLAs and operational KPIs; document credits/remediation as needed.
• Adhere to internal controls and regulatory standards; support audits and risk assessments.
• Support UAT and go‑lives for new products and partners; maintain SOPs and knowledge bases.
• Work closely with cross‑functional teams to resolve issues and deliver great customer outcomes.

Conoscenze

Payment operations

Reconciliation

Ticketing tools

Customer relations

Data analysis

Cross-functional collaboration

Formazione

Bachelor’s degree

Strumenti

Jira

Zendesk

Descrizione del lavoro

GoTyme Ph is seeking an Operations Associate in Quezon City, Philippines to own day‑to‑day payment operations, ensure accurate reconciliation, timely settlements, and swift issue resolution across payment rails.

Responsibilities include end‑of‑day settlement, ticket triage, partner coordination, and strict adherence to AML/CFT, data privacy, and regulatory rules. A collaborative, detail‑driven approach is required for ongoing process improvement.