Fraud Operations & Compliance Specialist

Gotyme Ph; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

GoTyme is seeking a Fraud Associate in Quezon City, Philippines, to manage fraud cases, handle customer inquiries, and support compliance routines. You will work within Fraud Operations to maintain efficiency and risk controls, ensuring accurate documentation and timely escalation of complex cases.

The role requires 3–5 years in fraud management in financial services, with strong MS Office skills and familiarity with regulatory guidelines. On-site position in a dynamic banking- fintech setting.

Qualifications

• Minimum 3–5 years experience in fraud management within a banking or financial services environment
• End-to-end fraud cases handling across payments, transactions, and channels
• Familiar with MORB Guidelines and AFASA; BSP compliance knowledge

Responsibilities

• Handle assigned fraud cases and complaints within SLA
• Execute account blocking, holds, and lifting actions per procedures
• Submit STR/BSP regulatory reports within deadlines
• Maintain audit-ready case documentation with complete trail
• Ensure 100% compliance with fraud investigation protocols and data security

Skills

Fraud management

Case management

Compliance

Education

Bachelor's degree in any field

Tools

MS Office

SQL

Programming basics

Job description

GoTyme is seeking a Fraud Associate in Quezon City, Philippines, to manage fraud cases, handle customer inquiries, and support compliance routines. You will work within Fraud Operations to maintain efficiency and risk controls, ensuring accurate documentation and timely escalation of complex cases.

The role requires 3–5 years in fraud management in financial services, with strong MS Office skills and familiarity with regulatory guidelines. On-site position in a dynamic banking- fintech setting.