Fintech Customer Support Specialist | Flexible Hours

Solidgate; Metro Manila; On-site; PHP 234,000 - 469,000; Full time

Benefits offered by this job

30+ days off

Unlimited sick leave

Health coverage

Apple gear

Learning budget

Free office meals

Job summary

Solidgate is seeking a Customer Support Agent to join our global team. You’ll own L1 support requests, respond promptly, and help ensure smooth interactions for merchants and partners across the world.

You’ll collaborate with product and engineering to improve the knowledge base, maintain clear SLA communication, and grow your expertise in a complex B2B fintech environment while balancing shifting schedules and study commitments.

Qualifications

• Bachelor’s or Master’s degree, either completed or underway.
• Strong analytical skills.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• English proficiency at Upper-Intermediate level or higher.

Responsibilities

• handling incoming L1 support requests
• ensuring SLA compliance and timely communication
• providing quick, clear, and professional feedback to clients
• monitoring recurring questions and suggesting improvements for the knowledge base

Skills

Analytical skills

Multitasking

English language

Education

Bachelor’s or Master’s degree

Tools

SQL

Job description

Solidgate is seeking a Customer Support Agent to join our global team. You’ll own L1 support requests, respond promptly, and help ensure smooth interactions for merchants and partners across the world.

You’ll collaborate with product and engineering to improve the knowledge base, maintain clear SLA communication, and grow your expertise in a complex B2B fintech environment while balancing shifting schedules and study commitments.