Quality, Knowledge and Training Manager_Hybrid_BGC_190K

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 172,800 - 211,200; Full time

Job summary

A consultancy firm is urgently hiring for a Knowledge, Quality and Training Manager in Taguig, Philippines. The role involves establishing and managing the Service Knowledge Management System, deploying training programs, and ensuring effective collaboration across teams. Candidates should have at least 5 years of experience in Knowledge Management or Operational Excellence and possess excellent communication skills. This is a hybrid position that offers a salary of up to 192K.

Qualifications

• At least 5 years of experience in Knowledge Management or Operational Excellence.
• Proven experience in collaborating with cross-functional teams.
• Excellent written and verbal communication skills in English.

Responsibilities

• Establish and manage the Service Knowledge Management System.
• Deploy training and awareness programs related to service management.
• Conduct analysis and initiate improvements in knowledge management practices.

Skills

Collaboration

Continuous improvement

Communication skills

Project Management

Process Design

Tools

MS Office (Visio, Excel, PowerPoint, Word)

PowerBI

Job description

Overview

We are urgently hiring for a Knowledge, Quality and Training Manager

Location: Taguig, Hybrid

Salary is up to 192K

Responsibilities

• Establish and manage the teams Service Knowledge Management System and Process
• Coordinate the knowledge management culture and capabilities building process across the teams.
• Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
• Deploy training, communications, and awareness programs related to service management processes.
• Manage and align internal training on headline activities that impact knowledge management across teams.
• Monitor and review the activities of the teams that participate in the knowledge management practice.
• Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
• Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
• Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
• Oversees the controlled knowledge items of our services to ensure accuracy and viability.
• Ensure creation of external knowledge articles based on internal documentation for Client use.
• Support knowledge article creation from new product releases and ensure access across teams.

Qualifications

• At least 5 years professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
• Proven ability to collaborate effectively with cross functional teams, and lead knowledge teams in their delivery.
• Demonstrated ability to identify and drive continuous improvement.
• Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
• Excellent written and verbal communication skills in English as a minimum
• Project Management and Prioritization skills
• Ability to quickly learn and navigate new processes, tools, people, and cultures.
• Ability to manage stakeholders to ensure execution of projects across teams.