Financial Accounts Customer Support Associate

Concentrix Philippines; Tocmo; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Health coverage

Performance bonuses

Career development

Training programs

Inclusive workplace

Job summary

Concentrix Philippines is seeking enthusiastic Financial Account Customer Service Associates to join our team in Baguio City, Benguet on a full-time basis. You will handle financial account inquiries and provide solutions to clients with professionalism and dedication.

The role offers competitive remuneration up to 22,000 PHP per month, with benefits designed to support growth, training, and a collaborative, inclusive workplace culture.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a call centre or financial services environment is preferred.
• Excellent written and spoken English communication skills.
• Strong listening and problem‑solving abilities with a customer‑centric approach.
• Willingness to work flexible scheduling, including weekends.

Responsibilities

• Handle inbound and outbound customer inquiries relating to financial accounts and services.
• Process account-related requests including balance inquiries and verifications.
• Provide accurate information about financial products and services.
• Resolve customer issues professionally, escalating complex matters when appropriate.
• Document all customer interactions in company systems accurately and thoroughly.
• Maintain confidentiality and comply with data protection and regulatory requirements.
• Meet or exceed performance targets for call handling times and customer satisfaction.
• Collaborate with team members and supervisors to continuously improve service delivery.

Skills

Customer service

Communication

Financial services

Problem solving

Education

High school diploma

Job description

Concentrix Philippines is seeking enthusiastic Financial Account Customer Service Associates to join our team in Baguio City, Benguet on a full-time basis. You will handle financial account inquiries and provide solutions to clients with professionalism and dedication.

The role offers competitive remuneration up to 22,000 PHP per month, with benefits designed to support growth, training, and a collaborative, inclusive workplace culture.