Financial Account Customer Care Specialist

Concentrix Philippines; Philippines; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Competitive monthly pay (up to 24,000₱

Health and wellness programmes

Career advancement opportunities

Job summary

Concentrix Philippines is seeking Financial Account Customer Service Associates to join our Clark, Pampanga team. This full-time role offers up to 24,000 PHP per month, handling inbound/outbound calls and assisting with account inquiries for financial services clients.

You will represent Concentrix Philippines with professionalism, document interactions, and strive for high quality and customer satisfaction. Prior call center experience is preferred and English communication is essential.

Qualifications

• High school graduate or higher educational qualification
• Excellent communication skills in English
• Strong listening skills and ability to understand customer needs
• Ability to remain calm and professional in difficult customer situations
• Attention to detail and accuracy in data entry and documentation
• Proficiency with computer systems and basic software applications
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving skills and willingness to help customers find solutions
• Reliable, punctual and committed to attendance
• Prior customer service or call centre experience is highly preferred
• Knowledge of financial services products and terminology is advantageous

Responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy and clarity
• Assist customers with account inquiries, transactions, and financial service-related questions
• Process customer requests accurately and efficiently whilst adhering to regulatory compliance requirements
• Provide product and service information to customers in a clear and understandable manner
• Document all customer interactions in the system with accurate and detailed notes
• Resolve customer issues and complaints in a timely manner, escalating complex matters when necessary
• Maintain a professional demeanor and positive attitude in all customer interactions
• Meet or exceed established quality and productivity metrics
• Comply with all company policies, procedures and regulatory requirements specific to the financial services industry

Skills

Communication skills

Active listening

Tech proficiency

Data entry accuracy

Problem solving

Education

High school diploma or higher

Tools

CRM software

Job description

Concentrix Philippines is seeking Financial Account Customer Service Associates to join our Clark, Pampanga team. This full-time role offers up to 24,000 PHP per month, handling inbound/outbound calls and assisting with account inquiries for financial services clients.

You will represent Concentrix Philippines with professionalism, document interactions, and strive for high quality and customer satisfaction. Prior call center experience is preferred and English communication is essential.