Financial Account Support & Sales Specialist

Our Home; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Our Home in the Philippines is seeking a customer service associate to respond to inquiries about balances, transactions, and general financial details. You will handle account modifications and guide customers through the terms and conditions of our financial products and services.

You will escalate complex issues to the appropriate department and strive to meet sales and performance targets while delivering accurate, friendly service.

Responsibilities

• Respond to customer questions about account balances, transactions, and general financial details.
• Handle account modifications, including updating personal information, closing accounts, and setting up new ones.
• Help customers comprehend the terms and conditions of financial products and services.
• Forward complex or unresolved concerns to the relevant department or supervisor when needed.
• Achieve or surpass sales goals and performance benchmarks established by the company.

Job description

Our Home in the Philippines is seeking a customer service associate to respond to inquiries about balances, transactions, and general financial details. You will handle account modifications and guide customers through the terms and conditions of our financial products and services.

You will escalate complex issues to the appropriate department and strive to meet sales and performance targets while delivering accurate, friendly service.