Day Shift Non-Voice Financial Support Specialist

Concentrix Philippines; Quezon City; On-site; PHP 249,000 - 298,000; Full time

Benefits offered by this job

Salary up to 24.5K PHP

Day shift

Training and development

Health and wellness programs

Inclusive workplace

Job summary

Concentrix Philippines is hiring for a Non-Voice Financial Account specialist in Quezon City (UP Ayala). This full-time day-shift role focuses on handling non-voice customer support within the financial services sector, processing transactions and inquiries with accuracy and compliance.

You will work in a collaborative team, meet productivity and quality targets, and support customers across email and chat channels while safeguarding sensitive financial information.

Qualifications

• HS diploma or equivalent; post-secondary education advantageous.
• Excellent written communication skills.
• Strong attention to detail with financial data and transactions.
• Proficiency with computer systems, email platforms, and customer management software.
• Basic understanding of financial products or willingness to learn.
• Independent yet collaborative team player.
• Problem-solving and empathy when handling customer concerns.
• Reliable and punctual with consistent attendance.
• Ability to meet performance targets and adapt to changing priorities.
• Knowledge of data protection and privacy regulations preferred.

Responsibilities

• Respond to customer inquiries via email, chat, and other non-voice channels with accuracy and professionalism.
• Process financial transactions and account-related requests in line with policies and regulatory requirements.
• Investigate and resolve customer issues promptly, documenting all interactions.
• Maintain accurate records of customer interactions and protect sensitive financial information.
• Review customer accounts for accuracy and regulatory compliance.
• Escalate complex issues to appropriate departments when necessary.
• Explain financial products and services clearly to customers.
• Meet productivity and quality targets while delivering high customer satisfaction.
• Collaborate with teammates to share best practices and support team objectives.

Skills

Written communication

Attention to detail

Customer service mindset

Independent worker

Team player

Empathy

Adaptability

Education

High school diploma

Post-secondary education advantageous

Tools

Customer management software

Email platforms

Job description

Concentrix Philippines is hiring for a Non-Voice Financial Account specialist in Quezon City (UP Ayala). This full-time day-shift role focuses on handling non-voice customer support within the financial services sector, processing transactions and inquiries with accuracy and compliance.

You will work in a collaborative team, meet productivity and quality targets, and support customers across email and chat channels while safeguarding sensitive financial information.