Finance Operations Officer

Zigzag Media; Philippines; On-site; PHP 400,000 - 520,000; Full time

Job summary

ZigZag is seeking a Finance Operations Officer to provide administrative and operational support across collections, credit, and support, ensuring compliance with company policies and smooth workflows in the financial services sector.

You will process funding contracts, endorsements, and referrals to Credit or Support as needed, while upholding service levels and confidentiality. A proactive, ethical, and collaborative mindset is essential to thrive in this role.

Qualifications

• Degree or certificate in business, finance, administration or related field is beneficial but not essential.
• Experience in financial services including risk management, lending, credit assessment, financial analysis or reporting is beneficial.
• Understanding of premium funding models, loan structuring and financial regulations.

Responsibilities

• Process and approve submitted funding contracts and endorsements.
• Refer applications to Credit for review or Support for documentation when required.
• Maintain SLA for email response times and manage phone communications.
• Protect confidentiality of client details and company information.
• Foster a respectful, ethical, and collaborative work environment in line with company values.
• Communicate effectively with management, teams, and stakeholders to ensure smooth workflows.

Skills

Financial analysis

Risk management

Regulatory compliance

Customer relations

Analytical thinking

Communication skills

Computer systems proficiency

Education

Degree or certificate in business/finance/administration

Tools

MS Office

ERP/CRM systems

Job description

Areas of responsibility (AORs)

The purpose of the Finance Operations Officer is to provide administrative and operational assistance across collections, credit and support, ensuring smooth workflows and compliance with company policies. You will contribute to our mission of excellence, innovation, and client satisfaction in the financial services industry.

Service

• • Processing and approving submitted funding contracts.
  • Processing and approving submitted endorsements.
  • Referring submitted applications to Credit for review when required.
  • Referring submitted applications to Support for additional documentation when required.
• Maintaining The Company’s Service Level Agreement (SLA) for all email response times, answering incoming calls and returning missed calls.
• Maintain a high degree of ethics and the confidentiality of all client details and business-related information outside the workplace.
• Promote and lead by example to achieve a supportive and harmonious work environment and culture in alignment with the values of Attvest Finance.
• Develop and/or maintain functional relationships and facilitate effective communication with management, team members and any other person or group necessary to conduct the role successfully.
• Report in a timely manner and proactively address breaches in service delivery; progress timely corrective action and/or accelerate issues where breaches occur.
• Act always as a brand ambassador by maintaining a professional positive image at all times – e.g. personal presentation, communication, work area, documentation and punctuality.
• Perform work in accordance with relevant legislation and quality standards; fostering and promoting commitment to quality and continuous improvement.
• Adhere to Attvest Finance’s policies and procedures and actively lead/participate in team meetings to discuss and monitor workflows, deadlines and deliverables.

Requirements:

• Degree or certificate qualification in business, finance, administration or a related field is beneficial but not essential.
• Experience in financial services which may include risk management, risk analysis, lending, credit assessment, financial analysis, financial reporting and customer relations is beneficial.
• Understanding of premium funding models, loan structuring and financial regulations.
• Familiarity with regulatory compliance and financial industry standards.
• Strong analytical skills and problem-solving ability.
• Excellent communication and interpersonal skills including customer-focused mindset, negotiation and persuasive communications skills.
• Proficient with computer systems and programs with the ability to quickly learn and use business systems relevant to the role.
• Well-developed oral and written communication skills, including demonstrated ability to negotiate and resolve issues with employees and/or co-workers, clients and management with ability to explain complex financial concepts to stakeholders.
• Sound time management skills and excellent attention to detail supported by ability to manage varied and conflicting demands to agreed standards and timeliness.
• A demonstrated ability to accept responsibility; work effectively both autonomously and as part of a team; willingness to take direction; and accept constructive feedback.
• Self-motivated, resilient, empathetic, passionate, civil, proactive, positive attitude; reliable and punctual with a high level of integrity; and a sound understanding of appropriate behaviours in the workplace.
• Preparedness to learn and adopt new technology, work practices, systems and procedures; underpinned by sound technical competence.
• Demonstrate through daily actions and interactions, acceptance of The Company’s culture and values.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.