Case Management Support

Select VoiceCom; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Free HMO coverage for 1 dependent (6+1

Life insurance

Weekly in-house massage

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Free coffee and beverages

Canteen and lounge

Excellent office location in Cebu IT?P

Job summary

Select VoiceCom in Cebu City is seeking a dedicated Case Management Support to assist Case Managers from initial consultation to resolution. You will help ensure compliance, accurate documentation, and ethical client outcomes, while maintaining attention to detail and organized record-keeping.

Day-to-day tasks include reviewing documents, liaising with creditors, and providing updates to clients. The role emphasizes empathy, professionalism, and the ability to handle multiple priorities in a

Qualifications

• Previous experience in finance, customer service, administration, or debt management (preferred).
• Strong communication skills, both verbal and written.
• High attention to detail and strong organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• A compassionate, professional, and client-focused mindset.

Responsibilities

• Support Case Managers in managing client portfolios and progressing cases efficiently.
• Review, prepare, and process client documentation and agreements.
• Liaise with creditors and financial institutions.
• Communicate with clients to provide updates on their cases and obtain clarifications required for creditors.
• Ensure all records and processes comply with company policies and regulatory standards.
• Assist with dispute resolution and provide administrative support as needed.
• Maintain professional, clear, and empathetic communication with clients.
• Contribute to process improvement initiatives to enhance client outcomes.

Skills

Communication

Attention to detail

Organization

Multitasking

Empathy

Job description

Job Description:

About The Client

A growing financial services company committed to helping Australians achieve financial stability and long-term wellbeing. The team provides tailored financial solutions, including budgeting support, debt management, and financial advocacy.

We're now looking for a dedicated and detail-oriented Case Management Support professional to join our team and help deliver outstanding results for our clients.

About The Role

As a Case Management Support, you'll play an integral role in assisting Case Managers to manage client cases from initial consultation through to resolution. You'll ensure all processes are compliant, documentation is accurate, and client outcomes are achieved efficiently and ethically.

Your attention to detail and strong organisational skills will be highly valued, particularly in reviewing documentation, maintaining accurate records, and supporting compliance across all client interactions.

Key Responsibilities

• Support Case Managers in managing client portfolios and progressing cases efficiently
• Review, prepare, and process client documentation and agreements
• Liaise with creditors and financial institutions
• Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors
• Ensure all records and processes comply with company policies and regulatory standards
• Assist with dispute resolution and provide administrative support as needed
• Maintain professional, clear, and empathetic communication with clients
• Contribute to process improvement initiatives to enhance client outcomes

Requirements

• Previous experience in the finance, customer service, administration, or debt management industry (preferred)
• Strong communication skills, both verbal and written
• High attention to detail and strong organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• A compassionate, professional, and client-focused mindset

Work Schedule

Day Shift

Enjoy The Following Benefits

• Medical/Dental coverage (HMO)
• after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.