Field Services Incident Manager — Global Support Lead (Shift)

TRT; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

TRT is seeking a Field Services Incident Management specialist in Clark Global City, Philippines. The role involves overseeing cases that require Field Engineer intervention and ensuring resources are available. Responsibilities include negotiating with service partners, issuing purchase orders, and ensuring site visits meet customer SLAs.

The ideal candidate has 3-5 years of IT system handling experience, excellent MS Excel skills, and the ability to work in a shifting schedule. Strong communication skills are essential to interact with various stakeholders.

Qualifications

• Strong skills in MS Excel and Outlook.
• 3-5 years of experience handling IT system hardware break fix.
• Willingness to communicate with a diverse range of individuals.

Responsibilities

• Support Technical Service team and oversee cases needing Field Engineer intervention.
• Negotiate and engage service partners for onsite interventions.
• Ensure completion of site visits within agreed SLA.

Skills

Excellent in MS Excel

Strong written and verbal communication

Experience in business development

Job description

TRT is seeking a Field Services Incident Management specialist in Clark Global City, Philippines. The role involves overseeing cases that require Field Engineer intervention and ensuring resources are available. Responsibilities include negotiating with service partners, issuing purchase orders, and ensuring site visits meet customer SLAs.

The ideal candidate has 3-5 years of IT system handling experience, excellent MS Excel skills, and the ability to work in a shifting schedule. Strong communication skills are essential to interact with various stakeholders.