Field Services Incident Lead – SLA & Field Ops

TRT

Central Luzon

On-site

PHP 360,000 - 480,000

Full time

7 days ago

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Job summary

TRT is seeking a Field Services Incident Management Coordinator in Clark Global City to support the Technical Service team by overseeing cases that require field engineer intervention. You will engage field engineers or service partners, arrange purchase orders, coordinate with accounts for payments, maintain SLA-driven site visits and reporting, and document resolutions in TRT knowledge base.

A background of 3–5 years in IT hardware break-fix, strong MS Excel and Outlook skills, and the ability

Qualifications

Excellent in MS Excel and Outlook.
Prior experience in business development, sales, partnerships, or related roles.
Strong written and verbal communication with diverse audiences.
3–5 years of IT system hardware break-fix experience.
Willing to work in shifting schedule.
Willing to be assigned in Clark Global City, Philippines TRT office.

Responsibilities

Engage TRT field engineers or service partners for on-site interventions.
Negotiate and engage appropriate service partners considering cost and ticket complexity.
Request approval to issue purchase orders for service partner engineers (SePs).
Coordinate with Accounts to process service partner POs and ensure timely payments.
Create daily/weekly/monthly reports for managed services clients.
Document problem resolutions into TRT knowledge base.