Field Service Technician Madrid

kardex; España; On-site; PHP 3,759,000 - 5,013,000; Full time

Job summary

Kardex Remstar is seeking a Service Technician to provide technical support for our products and service solutions. The on-site leader will coordinate activities at customer sites, ensuring safety, compliance, and professional conduct.

Key duties include preventative maintenance, customer training, remote diagnostics, and on-call support. The role emphasizes leadership, customer liaison, and growth of Kardex Remstar offerings in collaboration with the team.

Qualifications

• Experience in preventative and corrective maintenance.
• Ability to train customers on operator safety and maintenance.
• Willingness to generate leads and manage admin tasks.
• Strong PLC and software troubleshooting skills.

Responsibilities

• Lead on-site activities and ensure safety and legal compliance.
• Perform preventive and corrective maintenance on Kardex systems.
• Train customers on operation, health, and safety.
• Provide remote diagnostics via phone or online.
• Handle administrative tasks such as reporting and spare parts inventory.
• Act as trusted advisor and promote Kardex Remstar products.

Skills

Maintenance

Diagnostics

Customer Training

On-site Leadership

Remote Diagnostics

Health & Safety

Customer Liaison

Job description

As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.

In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:

The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business

The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

Your tasks

Job Description

• Preventative & corrective maintenance of Kardex systems & solutions
• Complete jobs in a timely manner according to set quality standards
• Customer training (Operator, Health & Safety, Maintenance etc.)
• Generate leads
• Administrative management tasks (reporting, personal spare parts inventory, etc.)
• Provide remote diagnostics (via phone or remote connection)
• On-call service to customers
• PLC troubleshooting & diagnostics
• Basic Software troubleshooting
• Understand, promote and advise on Kardex Remstar products and services
• Adhere to local Health and safety regulations
• Positively represent the company with all external & internal stakeholders
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
• Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
• Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
• Act as a trusted advisor