Field Service Engineer, Japan

Unchained Labs; Hinoba-an; On-site; PHP 2,406,000 - 3,609,000; Full time

Job summary

Unchained Labs is seeking an on-site field support engineer to deliver preventive services, installations, and qualification of analytics tools and large-scale lab automation systems, while building strong customer relationships.

You will travel across Asian countries as needed, with a focus on Japan and the Tokyo area, and collaborate with scientists and engineers to ensure successful deployments and ongoing support.

Qualifications

• Proven field service experience supporting complex scientific equipment in life science.
• Ability to troubleshoot and repair complex electro-opto-mechanical equipment.
• Knowledge of software, API integration with automated equipment.
• Great communication skills including English (oral and email).

Responsibilities

• Install, qualify, repair and maintain complex automated workflow solutions and protein analytical equipment at customer sites.
• Provide remote support and troubleshooting help to our customers.
• Be a customer advocate, give us the real scoop about what’s going on, and help us get better.
• Log service cases and detailed reports in Salesforce CRM.

Skills

Field service experience

Troubleshooting complex equipment

English communication

Software & API integration knowledge

Self-driven

Tools

Salesforce CRM

Job description

Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.

The Job

• On-site field support engineer, how delivers preventive services, Installs and Qualification of cool analytics tools and large-scale lab automation systems, and builds great customer relationships
• Provide uncommonly excellent customer service and make customers happy!
• Super-flexible environment, you schedule your calls, we’re here to support you and make you successful
• You’ll get to work across the org with smart scientists, other engineers, and the rest of us to get things done
• Travel support requirement for Asian countries on as needed basis
• Based in Tokyo Area, Travel support Japan area.

Responsibilities

• Install, Qualification,repair, and maintain complex automated workflow solutions and protein analytical equipment in science labs at our customer sites
• Provide remote support and troubleshooting help, and maybe even pep talks, to our customers
• Be a customer advocate, give us the real scoop about what’s going on, and help us get better
• Log service cases and detailed reports in Salesforce CRM

Qualifications

• Proven field service experience supporting complex scientific equipment in the life science industry. Preferred: 3+ years of field service experience.
• Ability to troubleshoot and repair complex electro-opto-mechanical equipment
• Knowledge of software, API integration with automated equipment.
• UNafraid of a lab environment! Know how to pipette stuff, and know the science at least at a basic level
• Self-driven and thrive in an environment of high-performance expectations
• Have excellent attention to detail, good housekeeping and organization skills
• Great communication skills including English conversational skills (oral and email )
• Be gritty, find a way when it looks like there isn’t one, bring energy, love what you do