Field Service Engineer

Kubota Philippines, Inc.; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Kubota Philippines, Inc. is seeking a field service engineer to support dealers with inspection, servicing, and warranty repairs across the region.

The role involves training dealer technicians, handling warranty evaluations, and coordinating technical issues, with emphasis on electrical and mechanical knowledge, and strong communication.

Qualifications

• Graduate of an Engineering program (Electrical, Industrial or Mechanical).
• Minimum 3 years as engineer or service advisor in agricultural, automotive, or construction machinery.
• Knowledge of mechanical and electrical fundamentals.
• Possesses good moral character.
• Analytical skills from practical experience.
• Good writing and communication abilities.
• Knowledge of computer systems and technical know-how.
• Holder of a valid driver's license (restriction 2).

Responsibilities

• Conducts technical orientation for dealer mechanics and operators as needed.
• Assists dealers on warranty evaluation, investigations and repairs; prepares technical reports.
• Attends to customer and dealer inquiries on service and technical issues.
• Relays dealer concerns about sales and parts to relevant teams.
• Supports dealer service admin and tracks DI/PMS activity through training or caravans.
• Performs product testing at customer farmers' sites when required.
• Performs other tasks assigned by supervision.

Skills

Basic mechanical knowledge

Basic electrical knowledge

Analytical skills

Good writing and communication skills

Driver's license (Restriction 2)

Computer systems knowledge

Education

Engineering degree (Electrical/Industrial/Mechanical)

Job description

BASIC FUNCTION:

• Provides technical support to assigned dealers on a per area basis pertaining to inspection, servicing and warranty repairs of any Kubota Philippines Inc. (KPI) Products in conformity with the Kubota Standard Servicing Produces

• Functionally and administratively under the supervision of Service Supervisors.

DUTIES AND RESPONSIBILITIES:

1. Conducts technical orientation regarding operations, servicing and maintenance to dealer mechanics, unit operators as needed and/or as requested.

2. Assists dealers on product warranty evaluation, further investigation and repairs. Make a technical report for each investigation of technical issues or problem.

3. Attends to customer and dealer inquiry pertaining to service, technical assistance and/or complaints.

4. Assists, supports and relay issues or concerns raised by dealers pertaining to sales and parts.

5. Assists on scouting of customer farmer area for product testing or parts testing whenever necessary.

6. Conducts the Basic Training (DI/PMS, Basic Electrical and Basic Hydraulics) to dealer mechanics.

7. Monitors and supports dealer service admin on the DI and PMS activity achievement thru training or service caravan.

8. Performs other tasks that may be assigned from time to time.

JOB SPECIFICATIONS:

• Graduate of any Engineering course pertaining to Electrical, Industrial or Mechanical.

• Minimum of 3 years experience as engineer or service advisor of agricultural machineries, automotive industry or construction machinery.

• Knows the basic technical knowledge (mechanical & electrical)

• Posesses good moral character

• Must possess an analytical skills gained from experience

• Good writing and communication skills

• Knowledgeable in computer system and technical know-how

• Have driver's license, restriction 2