Field Resource Coordinator

FINSI; Central Luzon; On-site; PHP 240,000 - 320,000; Full time

Job summary

FINSI is hiring an Operations Coordinator in the Philippines to coordinate with customers and internal teams, schedule appointments, provide timely updates, and resolve operational issues. The role involves maintaining dispatch records, ensuring policy compliance, safety standards, and SLA adherence.

You will monitor team performance, support reporting, and contribute to continuous improvement by analyzing service data and identifying process enhancements in a fast-paced environment.

Qualifications

• Logical thinking and problem solving.
• Team-oriented with ability to work cross-functionally.
• Quick learner in a dynamic environment.
• High digital literacy and comfort with software tools.

Responsibilities

• Coordinate with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.
• Maintain dispatch records and ensure compliance with company policies, safety standards, and SLA requirements.
• Track team performance and productivity through workload monitoring, KPI reporting, and issue escalation.
• Support operational reporting and continuous improvement by analyzing service data and identifying process enhancements.

Skills

Logical thinking

Team player

Fast learner

Digital savviness

Strong written and verbalcommunication

MS Office

Education

Familiarity with O&M and Construction

Tools

GD Office

Job description

• Coordinate with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.
• Maintain dispatch records and ensure compliance with company policies, safety standards, and SLA requirements.
• Track team performance and productivity through workload monitoring, KPI reporting, and issue escalation.
• Support operational reporting and continuous improvement by analyzing service data and identifying process enhancements.

Job Qualifications:

• Logical thinking skills
• Team player
• Fast learner
• Digital savviness
• Strong written and verbal communication
• Computer skills (MS and GD Office)
• Familiarity on O&M and Construction or any related fields
• Ability to keep a positive attitude in a fast-paced environment