Field Engineer

BDO Unibank; Mandaluyong; On-site; PHP 312,000 - 469,000; Full time

Job summary

BDO Unibank is seeking an IT Support professional to provide comprehensive field operations support to branches and business units in the Mandaluyong/Makati-Ortigas area. You will troubleshoot IT hardware and software, prepare equipment for installation, and manage project-related IT tasks while coordinating with field operations leads and project managers.

The role requires willingness to work on-site at various branches, with priority given to candidates in metro Manila.

Qualifications

• Graduate of BSCOE, ECE or equivalent.
• Two years experience preferred but not required in IT field work or repair center and strong background in IT equipment troubleshooting.
• Experience from service company, bank or other financial institution is an advantage.
• Willing to work onsite and be assigned in Makati/Ortigas.

Responsibilities

• Field Operations: complete assigned preventive and corrective maintenance tasks and requests.
• Provide IT support and answer user inquiries regarding software/hardware.
• Prepare equipment for use and install hardware, OS, and software.
• Assist in project support such as branch implementations and relocations.
• Manage supplies and inventory for IT equipment and parts.
• Submit timesheets and perform related administrative tasks.

Skills

IT troubleshooting

On-site support

Education

BSCOE/ECE or equivalent

Job description

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Mandaluyong City, National Capital Region, PH

Business Unit: Information Technology Group

Department:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

Responsible for providing IT support to BDO branches, business units and subsidiaries, including problem identification,troubleshooting, and ticket documentation. He addresses and resolves IT-related problem calls, projects, requests, and activites assigned to him. He is also responsible for monitoring and escalating, as needed the issues and concerns raised by users to hisimmediate superior. He is tasked to respond to requests for service or assistance within service level standards. He is alsoresponsible for activity queue schedule, assignment, planning, supporting project implementation and other operational maintenance activities for his area.

Key responsibilities:

A. Field Operations

• 1. Complete assigned preventive and corrective maintenance tasks and requests.
• 2. Answer user inquiries regarding computer software and hardware to resolve problems.
• 3. Assess the readiness of a site to accept installation of IT equipment and make recommendations to address deficiencies or incompatibilities.
• 4. Preparation of equipment for use, performing installation of hardware, operating systems, and appropriate software.
• 5. Preparation of necessary tools, spare parts, equipment, software before attending to problem calls and requests such as installations, relocations, etc.
• 6. Review service call history of the machine and recommend improvements to immediate supervisor.
• 7. Manage queue of activities to comply with schedule requirements.
• 8. Prepare incident reports for critical incidents handled.
• 9. Escalate problems and requests that are beyond the defined standards and processes.

B. Project Support

• 1. Handle projects such as new branch implementation, relocation, renovation and consolidation of branches, ATM installation, relocation, pull-out, line upgrade.
• 2. Prepare and submit all documents related to the assigned project.
• 3. Provide regular status updates on assigned projects to Field Operations lead or project managers.

C. Supplies Management

• 1. Manage the supply of replacement parts and replacement units, required by his area are available.
• 2. Request updating of records for issued and received equipment for proper accountability
• 3. Conduct review and update of Supplies Level, Inventory, and IT equipment for pullout of his assigned area.

D. Other administrative Functions

• 1. Submit timesheets, liquidation of expenses, reimbursements and other documents on-time.
• 2. Perform other related functions that may be assigned from time to time

Qualifications:

• Graduate of BSCOE, ECE or equivalent.
• Two years experience preferred but not required in an IT field work assignment or repair center and strong background in IT equipment troubleshooting.
• Experiencegained from service company, bank or other financial institution is an advantage.
• Must be willing to work onsite and be assigned in Makati/Ortigas

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BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.