Field Collections Specialist | Payments & Negotiations

Salmon Group Ltd; Metro Manila; On-site; PHP 223,200 - 379,440; Full time

Job summary

Salmon Group Ltd, a rapidly growing consumer fintech group in the Philippines, is hiring a Field Collector Officer. You will visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements.

The role requires documenting visits, following up on deadlines, and collaborating with the legal team for unresolved cases. Applicants should have experience in debt collection or similar customer-facing roles, with strong interpersonal and negotiation skills.

Qualifications

• Experience in debt collection or a similar customer-facing role.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Skills

Field collection

Negotiation

Customer service

Interpersonal skills

Job description

Salmon Group Ltd, a rapidly growing consumer fintech group in the Philippines, is hiring a Field Collector Officer. You will visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements.

The role requires documenting visits, following up on deadlines, and collaborating with the legal team for unresolved cases. Applicants should have experience in debt collection or similar customer-facing roles, with strong interpersonal and negotiation skills.