Field Collections Specialist - Motorcycle & Driver’s License

Skyro; Imus; On-site; PHP 167,000 - 279,000; Full time

Job summary

Skyro is hiring for a field collection role in Imus, Cavite to pursue pre-collection and resolution of past due accounts. The position involves field visits, payment collection, and fraud validation tasks as part of a broader effort to maintain customer records and ensure compliance.

The role requires an HS diploma, a motorcycle with a valid license, and willingness to work in the Imus area. Candidates should be prepared for field work, use of personal devices for work, and travel to assigned

Qualifications

• At Least HS Grad, with own motorcycle, with driver's license; familiar with places within Imus
• Willing to be assigned to the particular areas above
• Have Powerbank and Charging Cables for CP
• Target Oriented Person
• Willing to use personal cellphone for work purposes

Responsibilities

• Pursue pre-collection and resolution of past due customer accounts by engaging with customers directly.
• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.
• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.
• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.
• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.
• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.
• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.
• Document and initiate write-offs for processing as necessary.
• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.
• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.
• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Skills

Target oriented

Willing to use personal cellphone for

Education

High School graduate with motorcycle and driver’s license

Job description

Skyro is hiring for a field collection role in Imus, Cavite to pursue pre-collection and resolution of past due accounts. The position involves field visits, payment collection, and fraud validation tasks as part of a broader effort to maintain customer records and ensure compliance.

The role requires an HS diploma, a motorcycle with a valid license, and willingness to work in the Imus area. Candidates should be prepared for field work, use of personal devices for work, and travel to assigned