Field Collection Representative (Tubod)

Skyro; Tubod; On-site; PHP 134,000 - 268,000; Full time

Job summary

Skyro is hiring a Field Collection Agent in the Philippines to pursue pre-collection and resolve delinquent accounts, conduct field visits, and collect payments using authorized tools. You will document transactions, verify activities, and report findings from the road and merchant locations.

The role requires a high school diploma, a personal motorcycle, a valid license, and willingness to work across Iligan City, Tubod, Tagaloan, and Kapatagan.

Qualifications

• At least HS grad.
• Must own motorcycle and have a valid driver’s license.
• Willing to be assigned to Iligan City, Tubod, Tagaloan and Kapatagan.
• Able to use personal cellphone for work purposes.
• Target-oriented and reliable.

Responsibilities

• Pursue pre-collection and resolution of past due accounts by engaging customers directly.
• Carry out fieldwork and meet with delinquent customers to collect payments.
• Validate and document field activities, including mystery shopping checks and fraud validation.
• Plan routes to optimize efficiency and ensure all visits are completed timely.
• Prepare status reports of accounts and document negotiations and write-offs as needed.

Skills

Target oriented

Personal cellphone for work

Area willingness

Education

High School diploma

Tools

Motorcycle ownership

Driver's license

Job description

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Key Responsibilities:

Pre-Collection and Resolution

• Pursue pre-collection and resolution of past due customer accounts by engaging with customers directly.
• Make appropriate recommendations for corrective actions to resolve delinquency issues.

Field Work

• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.
• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.
• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.
• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.

Reporting

• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.
• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.
• Document and initiate write-offs for processing as necessary.

Documentation

• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.
• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.

Additional Responsibilities

• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Qualifications:

• At Least HS Grad, with own motorcycle, with driver's license; familiar with places within Iligan City, Tubod, Tagaloan, and Kapatagan
• Willing to be assigned to the particular areas above
• Have Powerbank and Charging Cables for CP
• Target Oriented Person
• Willing to use personal cellphone for work purposes