Field Collection Supervisor

Skyro; Mandaluyong; On-site; PHP 420,000 - 540,000; Full time

Job summary

Skyro is seeking a Field Collection Supervisor in Metro Manila to lead and manage a team of field collectors, ensuring targets are met and field operations run smoothly.

The role requires 2–3 years of relevant experience, strong leadership, and the ability to coordinate with Legal, Verification, and HR. A valid driver’s license and willingness to travel are essential.

Qualifications

• Experience: 2–3 years in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Responsibilities

• Supervise and lead a team of field collectors to achieve collection targets.
• Monitor daily field activities and ensure proper route planning and productivity.
• Conduct regular performance reviews and coaching sessions.
• Ensure monthly and weekly cash collection and visit ratio targets are met.
• Assist in strategizing collection efforts for hard-to-collect accounts.
• Monitor performance per bucket (e.g., 31–60 DPD, 61–90 DPD, 91+ DPD).
• Ensure adherence to company policies and code of conduct.
• Review and validate visit reports, proofs of visits, and customer engagements.
• Report any suspicious activity or performance red flags.
• Provide support during customer escalations and sensitive accounts.
• Coordinate with other departments like Legal, Verification, and HR for aligned actions.
• Handle collector scheduling, route optimization, and manpower assignments.
• Submit regular reports on collection performance, visit ratios, and field challenges.
• Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
• Recommend disciplinary action if needed based on verified performance issues.
• Conduct random spot checks or accompany field collectors during high-risk visits.
• Validate addresses or field issues especially in skip tracing or legal-served accounts.

Skills

Leadership

People management

Collections processes

Skip tracing

Route planning

GPS tracking

Reporting tools

Conflict handling

Customer resistance

Data analysis

Excel reporting

Job description

Experience: At least 2–3 years of experience in field collection or supervisory role.

Skills:

• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.

Others:

• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Job Responsibilities

Team Management

• Supervise and lead a team of field collectors to achieve collection targets.
• Monitor daily field activities and ensure proper route planning and productivity.
• Conduct regular performance reviews and coaching sessions.

Target Achievement

• Ensure monthly and weekly cash collection and visit ratio targets are met.
• Assist in strategizing collection efforts for hard-to-collect accounts.
• Monitor performance per bucket (e.g., 31–60 DPD, 61–90 DPD, 91+ DPD).

Compliance & Quality Control

• Ensure adherence to company policies and code of conduct.
• Review and validate visit reports, proofs of visits, and customer engagements.
• Report any suspicious activity or performance red flags.

Operational Support

• Provide support during customer escalations and sensitive accounts.
• Coordinate with other departments like Legal, Verification, and HR for aligned actions.
• Handle collector scheduling, route optimization, and manpower assignments.

Reporting & Monitoring

• Submit regular reports on collection performance, visit ratios, and field challenges.
• Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
• Recommend disciplinary action if needed based on verified performance issues.

Field Engagement

• Conduct random spot checks or accompany field collectors during high-risk visits.
• Validate addresses or field issues especially in skip tracing or legal-served accounts.