Fiber Installation Support Specialist

Pramira Inc; Davao City; Remote; PHP 300,000 - 420,000; Full time

Job summary

Pramira is seeking a Customer Care Support specialist to guide customers through fiber installation from inquiry to post-installation support. You will address questions about services, installation timelines, and technical requirements, and coordinate with technical teams to schedule appointments.

The role requires excellent English and Filipino communication, strong problem-solving and empathy, and basic knowledge of internet and fiber installation.

Qualifications

• Bachelor’s degree in business, Communications, or related fields.
• Previous experience in customer service, technical support, or call center operations is advantageous.
• Familiarity with fiber optic or telecommunications services is a plus.

Responsibilities

• Respond to customer inquiries regarding fiber services, installation procedures, timelines, and technical requirements.
• Schedule and coordinate installations with customers and technical teams.
• Provide pre-installation guidance on process, preparations, safety measures, and what to expect.
• Monitor installation progress; update customers and resolve scheduling conflicts, delays.
• Handle customer issues related to delays, technical difficulties, or service disruptions with professionalism.
• Offer basic troubleshooting steps or guide customers to technical specialists for complex issues.
• Conduct post-installation follow-up and assist with activation or setup.
• Maintain accurate records of customer interactions and installation details.
• Identify issues requiring escalation and coordinate with relevant departments while keeping customers informed.
• Build rapport and gather feedback to foster long-term relationships.
• Follow safety policies and industry standards during all interactions and installation activities.

Skills

Communication

Active listening

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Job description

Pramira is seeking a Customer Care Support specialist to guide customers through fiber installation from inquiry to post-installation support. You will address questions about services, installation timelines, and technical requirements, and coordinate with technical teams to schedule appointments.

The role requires excellent English and Filipino communication, strong problem-solving and empathy, and basic knowledge of internet and fiber installation.