Fast-Track Self-Service Onboarding Specialist (Freelance)

Meridial; Philippines; On-site; PHP 418,094 - 595,467; Part time

Job summary

Meridial is seeking a Self Service Implementation Specialist for a freelance project in the Philippines. The role involves supporting Self Service Plan Sponsors during onboarding, ensuring timely and high-quality guidance as users navigate the client's platform.

The ideal candidate will have a strong client support background, excellent communication skills, and experience with tools like Jira and Salesforce. This role offers flexibility with 40-50 hours of work per week.

Qualifications

• Experience in client support or project coordination roles.
• Ability to deliver reliable service in a high-volume support environment.
• Strong communication skills under time-sensitive conditions.

Responsibilities

• Support Self Service Plan Sponsors during onboarding.
• Provide timely responses to client inquiries.
• Guide clients through the onboarding path.

Skills

Client support experience

Project coordination

Strong communication

Operational tools knowledge (Jira, Salesforce)

Tools

Jira

Salesforce

Google Workspace

Job description

Meridial is seeking a Self Service Implementation Specialist for a freelance project in the Philippines. The role involves supporting Self Service Plan Sponsors during onboarding, ensuring timely and high-quality guidance as users navigate the client's platform.

The ideal candidate will have a strong client support background, excellent communication skills, and experience with tools like Jira and Salesforce. This role offers flexibility with 40-50 hours of work per week.