Facilities Lead

IntouchCX; Metro Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

IntouchCX is looking for a Facilities Lead to manage the campus operations, ensuring cleanliness, safety, and brand alignment. You will collaborate with management to meet health and safety requirements, supervise BSOs, and handle tickets, space builds, and logistics.

Responsibilities include coordinating vendor contracts, overseeing security, and supporting multi-shift operations. A proactive leader with strong communication will thrive in this role.

Qualifications

• High School Diploma or equivalent required.
• Some post-secondary schooling preferred.
• Strong time management, organizational and prioritization skills.
• Attention to design and detail.
• Proven leadership, critical thinking and problem-solving abilities.
• Strong communication and teamwork across diverse groups.
• Thrives in a fast-paced, changing environment.
• Flexibility to work days, evenings, weekends and holidays as needed.

Responsibilities

• Oversee day-to-day campus operations and ensure cleanliness, safety, and on-brand standards.
• Coordinate with Building Management for health, safety, and compliance.
• Supervise Building Service Officers and manage workload.
• Handle facility-related requests and tickets promptly.
• Coordinate campus visits and travel logistics when required.
• Oversee space builds, furniture assembly, and equipment setup.
• Conduct weekly walk-throughs and address urgent issues after hours.
• Maintain vendor contracts and procurement for campus services.
• Assist with shipping, receiving, and installation requests as needed.
• Ensure meeting rooms, cable management, and security coverage are organized.

Skills

Time management

Organizational skills

Prioritization

Attention to detail

Leadership

Communication

Adaptability

Education

High School Diploma or equivalent

Post-secondary education preferred

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re changing the way people think about customer care, and we need your help! We’re searching for a Facilities Lead to oversee day-to-day operations by ensuring the campus is clean, safe and on-brand. This role will ensure everything is operating smoothly, while also supporting the culture of IntouchCX.

As Facilities Lead, You Will…

• Work with Building Management to ensure health & safety requirements and legislative compliance for the campus are met
• Supervise Building Service Officers (BSOs) and their workload
• Respond to facility related requests and complete assigned tickets in a timely manner
• Coordinate campus visits including any related travel logistics
• Ensure space build outs and furniture assembly projects are completed
• Do weekly walk-throughs
• Respond to urgent campus issues as they arise and ensure measures are in place for off-hours/emergency support
• Maintain list of vendor contracts for outsourced services
• Acquire project quotes, place service calls and put in installation requests
• Oversee building security as it relates to vendors/onsite coverage, fobs and name tags
• Assist with shipping & receiving as needed (including crating equipment for shipment)
• Ensure meeting rooms are organized and cable management is tidy
• Inspect building grounds and equipment for unsafe or malfunctioning conditions
• Coordinate generator testing
• Monitor landscaping, common areas and parking lots
• Follow expense processes to procure items for the campus
• Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
• Perform additional administrative duties as required

As Facilities Lead, You Have…

• A High School Diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• Strong time management, organizational and prioritization skills
• An eye for design and exceptional attention to detail
• The ability to handle a high volume of work
• Proven leadership qualities such as critical thinking and problem solving skills
• Strong communication skills and enjoy collaborating with a diverse group of people
• Ability to thrive in a fast‑paced, ever‑changing work environment
• Flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.